1. Getting Started
2. Making Time for eLearning
3. Learning Objectives
4. Check Your Knowledge
5. Introduction
6. The AODA: Background
7. The AODA: Key Concepts
8. The Customer Service Standard: Requirements
9. The Four Principles
10. Additional Requirements
11. Accessibility Terminology
12. How Does This Apply to You?
13. What Would You Do?
14. Wrapping Up
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