Policies

Refunds

To request a refund, contact us by email: lifelonglearning@cunet.carleton.ca or by phone: 613-520-3699.

To obtain a full refund, cancellation requests must be sent to the Lifelong Learning Program at least two weeks before the scheduled start date. Cancellation requests received within two weeks of the scheduled start date will incur a 20% administration fee.

Refunds are not provided after a series begins. Non-attendance does not constitute notice of cancellation.

To request a cancellation on compassionate grounds, click the button below.

Cancellation Policy

The Lifelong Learning Program reserves the right to cancel a series at any time but will make its best efforts to provide a minimum of one week’s notice. In such cases, registered participants will be refunded for the series fee(s) in full. Our liability is limited to series fee(s) only. We cannot be held liable for travel and/or other related expenses.

Should a scheduled series be cancelled due to lecturer illness or a technical problem, registered participants will be offered a rescheduled lecture, recorded lecture, or pro-rated reimbursement at the discretion of the Lifelong Learning Program. Participants who are unable to attend a rescheduled lecture will be offered a pro-rated refund.

LLeaP Credits

We are no longer issuing LLeaP credits.

If you have an existing LLeaP credit that you would like to use, please complete your registration, then email lifelonglearning@cunet.carleton.ca. We will verify your credit balance and refund the amount to your original form of payment as applicable.

Waitlist

Upon receiving a waitlist invitation, participants will have 24 hours to complete payment. Should payment not be received within 24 hours, LLeaP will offer the spot to the next participant on the waitlist.

Parking

In collaboration with Carleton University Parking Services, a discounted parking rate will be provided to participants. A Welcome Email will be sent to registered participants 1-2 business days prior to the first day of the scheduled series. This discounted rate is only applicable to scheduled series times on Carleton’s campus. Please be sure to follow the provided instructions in order to ensure the discount code works.

Online Offerings

TECHNICAL EQUIPMENT FOR ONLINE OFFERINGS: 

Participants require high-speed internet to participate in online LLeaP series/events.

Participants should install Zoom’s free application for Windows or Mac desktop computers (or tablets with keyboards) for the best experience. Participants are to test their ability to use Zoom by downloading the free desktop application and using this test link, https://zoom.us/test, before attending any online event/series.

RECORDINGS:

Where applicable, Lifelong Learning (LLeaP) will provide participants recordings for online series/events that meet Carleton University recording policies. Registration in an online LLeaP series/event provides access to live delivery of content. Due to technical or unforeseen errors a recording may not be available.  Refunds will not be provided for unattended live lectures. Registered participants access to recordings of online LLeaP series/events is temporary and will be removed 7 days from the date of the final series/event meeting. 

By registering for and participating in an online LLeaP series/event, participants understand and give consent to the recording of each Zoom meeting, and to the possible recording of their legal name, image, voice, and likeness from the gallery view, speaker view, share screen view, and/or chat transcript. Registered participants understand and agree that they are entitled to turn their web cameras off and change their Zoom display names to reflect an alias, but that their voice and/or chat messages may be captured in Zoom recordings, should those functionalities be used. 

By registering for and participating in an online LLeaP series/event, participants further understand and give consent to the recording being uploaded to a content page, accessible for viewing by registered participants. Carleton University reserves the right to also use recordings for other educational, academic, or scholarly purposes, including promotional or advertising purposes.

LLeaP series/events contain elements protected by copyright law and are the property of Carleton University and/or their respective owners. All rights reserved. Registered participants are prohibited from recording and/or downloading Zoom meetings and/or recordings or any portion thereof, either through the application itself, any other application, smartphone, computer or device. Registered participants are prohibited from sharing their content page log in credentials and/or allowing non-registered persons to access and/or view recordings of online LLeaP series/events. 

Carleton University reserves the right to disseminate partial or entire Zoom recordings for educational or promotional purposes on platforms used by Carleton University.

VIRTUAL OFFERING WAIVER: 

Online participants must agree to the following: “I will be participating remotely in the Lifelong Learning Program and will not be on-site at Carleton University. I will be using my personal computer, phone, and internet at my own expense for the duration of the Lifelong Learning Program offering I am enrolled in. I understand that it is my responsibility to ensure I have up-to-date antivirus software and other internet security to prevent malicious software that could damage my computer systems or those of the University. If any technical issues arise, such as a cyber-attack or loss of data, the University will not be held liable for any and all costs, expenses, or claims arising from a loss of data or any other software or hardware damage.” 

TECHNOLOGY ISSUES WHILE ATTENDING ONLINE EVENTS: 

Participants should contact LLeaP for assistance if technology problems have barred them from participating in online events/series despite repeated attempts to solve the problems.

Codes of Conduct

FACILITATING UNAUTHORIZED ACCESS: 

Registered participants are prohibited from sharing and/or facilitating access to LLeaP series/events with non-registered persons, including parking codes, room numbers, lecture slides, recordings, and any other copyright-protected or sensitive information. Non-registered participants are prohibited from attending and/or accessing LLeaP series/events and proprietary information in any unauthorized capacity.

Without limitation to other remedies that may be available, all participants agree that failure to comply with this policy may result in forfeiture of the registered participant’s seat without refund for the remainder of the series and/or loss of access to future participation in the Lifelong Learning Program.

RESPECTFUL LEARNING ENVIRONMENT: 

The Lifelong Learning Program will not tolerate any content that is defamatory, hateful, racist, xenophobic, sexist, vulgar, obscene, threatening, insulting, offensive, and/or abusive.   

Participants must agree that when participating in Lifelong Learning Program events/series, they will: 

• respect the privacy of others by refraining from taking screenshots and/or asking for personal information.

• be respectful of others and understand that disagreement may occur when discussing certain topics. Listening to other people’s comments is part of the learning experience. 

Violations of this agreement may result in the removal of the offending participant from the event/series without reimbursement. 

SCENT-FREE POLICY: 

The Lifelong Learning Program requests that participants refrain from using perfumes, colognes, and/or other heavily scented products before attending any in-person lecture or workshop event/series. Scented products may cause allergic or asthmatic reactions that interfere with the health and learning of others. 

The Lifelong Learning Program reserves the right to change its policies at any time.