If you notice the warning signs of crisis, or if someone in difficulty approaches you looking for help, here are some tips:

  • Express concern without making assumptions.
  • Listen as they explain what they are dealing with and ask questions to clarify what help they need. This will help you refer the person to the most appropriate office on campus.
  • Acknowledge the person’s thoughts and feelings in a sensitive and compassionate way. Let them know you understand by repeating back to them what they are telling you. For example: “It sounds like you are feeling lonely on such a big campus.”
  • Reassure the individual that everyone experiences crisis at some point in their life and that things can get better.
  • Point out the different services on campus that can help and that seeking help is not a sign of weakness but it a sign of courage and good judgment. Ensure that the individual has the contact information for the office you are referring them to. Except in emergency situations, the option to accept or refuse assistance must be left up to the individual.
  • Know the services on campus and how they can help people coping with crisis.

For students:

Awards and Financial Aid
613-520-3600
http://www.carleton.ca/awards
Responsible for providing money, encouragement and financial advice to students.

Equity Services
613-520-5622
http://www.carleton.ca/equity
Supports Carleton’s commitment to diversity as a source of human excellence, cultural enrichment and social strength.

First Year Experience Office
613-520-7850
http://www.carleton.ca/fyeo
613-520-7850
Helps new students make a successful transition to university.

Health and Counselling Services
613-520-6674
http://www.carleton.ca/health
Offers medical and counselling services and a health promotion program. Counselling services for residence students available in 223 Residence Commons (613-520-2600 ext. 2295).

International Student Services Office
613-520-6600
http://www.carleton.ca/isso
Centralizes all services for registered international students, like immigration and visa support, and administers exchange programs.

Paul Menton Centre for Students with Disabilities
613-520-6608
http://www.carleton.ca/pmc
Coordinates academic accommodations and support services for Carleton students with disabilities.

Student Academic Success Centre (including Learning Support Services)
613-520-7850
http://www.carleton.ca/sasc
Offers a range of services to meet your individual learning needs including academic advising and learning support services.

Student Affairs
613-520-2573
http://www.carleton.ca/studentaffairs
Helps to create a living and learning environment that promotes student success in both academic and extra-curricular activities.

Office of the Associate Vice-President (Student Support Services)
613-520-2874
http://www.carleton.ca/studentsupport
Provides comprehensive support for all students, from your first point of contact with the university through to graduation.

Ombuds Services
613-520-6617
http://www.carleton.ca/ombuds
An independent office that helps students find solutions to on- and off-campus problems.

University Safety
613-520-2600 ext. 3612
http://www.carleton.ca/safety
Is committed to providing a safe campus environment for all members of the Carleton community.

You can find more resources about coping with crisis, including our resources for students, on the Student Affairs website at: http://www.carleton.ca/studentaffairs.

For staff:

Health and Counselling Services
613-520-6674
http://www.carleton.ca/health
Offers medical and counselling services and a health promotion program. Counselling services for residence students available in 223 Residence Commons (613-520-2600 ext. 2295 or 1767).

Employee & Family Assistance Program
613-725-5676
Is a confidential information counselling and referral service provided without cost to continuing Carleton University employees, retirees and immediate family members.