1. AODA, Customer Service Standard, Accessibility
    1. Ontario Ministry of Seniors and Accessibility
    2. Ontario Human Rights Commission
  2. Students with Disabilities
  3. Association for Persons with Disabilities
  4. UNIVERSAL DESIGN and UNIVERSAL INSTRUCTIONAL DESIGN
  5. Alternative Formats
  6. Assistive Devices
  7. Other Sources
  8. Printable Resources

Here is a list of quality general resources on accessibility, as well as sources of information used in this eLearning course on accessible customer service.

AODA, Customer Service Standard, Accessibility

Accessibility for Ontarians with Disabilities Act, 2005, (AODA)

Ontario Regulation 429/07: Accessibility Standards for Customer Service

Summary of Requirements: Accessibility Standards for Customer Service

Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07

Compliance Manual: Accessibility Standards for Customer Service, Ontario Regulation 429/07

Frequently Asked Questions about the Accessible Customer Service Standard Regulation

Ontario Ministry of Seniors and Accessibility

General Information

Accessibility Ontario

Ontario Human Rights Commission

General Information

Disability Issues

Students with Disabilities

Accommodating Students with Disabilities (Ontario Human Rights Commission)

Helping Students Succeed (Learning Disabilities Assessment Centres of Ontario)

Yale Centre for Dyslexia and Creativity

Association for Persons with Disabilities

American Association on Intellectual and Developmental Disabilities

American Association Speech-Language-Hearing Association

Canadian Association of the Deaf

Canadian Council of the Blind

Canadian Deafblind Association

Canadian Hard of Hearing Association

Canadian Hearing Society

Canadian National Institute for the Blind

Centre for Developmental Disability Health Victoria (strategies for communicating and interacting with someone with an intellectual or development disability)

Royal Institute of the Blind (UK)

UNIVERSAL DESIGN and UNIVERSAL INSTRUCTIONAL DESIGN

Seven Principles of Universal Design (Centre for Excellence in Universal Design)

Universal Instructional Design at the University of Guelph

Universal Design of Instruction (UDI): Definition, Principles and Examples (University of Washington)

Institute for Inclusion

Alternative Formats

Resource Services Library (provides alternate format media to students with disabilities)

Assistive Devices

Telephone relay services

Other Sources

Woodcock, K., & Aguayo, M. (2000) Deafened People: Adjustment and Support, Toronto: University of Toronto Press

Prince-Hughes, D. (2005) Songs of the Gorilla Nation: My Journey through Autism, New York: Harmony Books/Random House

Tanya Titchkosky, “Disability: A Rose by Any Other Name? ‘People First’ Language in Canadian Society, Canadian Review of Sociology and Anthropology, The, May 2001

Printable Resources