1. How to Apply
    1. Step 1: Apply Online at ontario.ca/osap
    2. Step 2: Submit Supporting Documents
    3. Step 3: Take Your MSFAA to a Designated Post Office
  2. Monitoring Your Application
    1. Check Your Carleton Email
    2. Check Carleton Central
    3. Check at ontario.ca/osap

How to Apply

Step 1: Apply Online at ontario.ca/osap

If this is your first time applying for OSAP funding, you will need to register for an OSAP Access Number (OAN); otherwise, use your existing OAN to log in. If you have forgotten your OAN or your password, there are ways to recover them. If you are registering a new account, you will need your Social Insurance Number (SIN) to complete registration.

When you have successfully logged-in to your account you will be brought to the “My Applications” page. From here, you will be able to start a new application, or review an existing one. Before you start your application, you will need to decide whether to apply to the full time or to the part time program. If you are unsure which to choose, read our OSAP introduction page, which explains OSAP’s definition of a full-time student.

You will then be guided through the application process, question by question. Follow each instruction carefully, answer each question to the best of your ability, and review everything you’ve entered before you submit your application.

Any changes you need to make to information on your application once it’s submitted need to be done with the assistance of the Awards office.

Step 2: Submit Supporting Documents

Supporting documentation that you will need to submit to complete your application will be listed under Application Details. If you are a full-time student and applying for the first time, in addition to having to complete declaration and signature pages you will also have to fill out a lifetime student loan agreement called the Master Student Financial Assistance Agreement (MSFAA). Returning OSAP students do not have to complete an MSFAA.

Print and sign your supporting documents.  You can scan and upload them to your account or deliver them to the Awards office here at Carleton by mail, courier, or in person.

Awards and Financial Aid
202 Robertson Hall, Carleton University
1125 Colonel By. Drive
Ottawa, ON
K1S 5B6

Do not submit your MSFAA to the Awards office with your signature and declaration pages. See the specific instructions for mailing your MSFAA in Step 3.

Step 3: Take Your MSFAA to a Designated Post Office

If you were asked to sign and submit an MSFAA you will need to bring it to a designated Canada Post office.  If you need help finding one, a list of designated Canada Post outlets that accept MSFAAs can be found online.

Bring the first and second pages of your signed MSFAA, along with your SIN card (or Proof of Sin) and one piece of Government-issued photo-identification. Canada Post will then courier your MSFAA to the National Student Loans Service Centre.

If you are unsure if you can meet the identification requirements, consult our identification requirements guide.

Monitoring Your Application

After you have completed and submitted your application, it will be reviewed for completeness and the amount you are eligible to receive will be calculated. At this stage, it is very important that you monitor your application’s progress. If certain information is missing or invalid you will be contacted to resolve the matter and your application may be put on hold. There are three places for you to check and we urge you to do so on a regular basis.

Check Your Carleton Email

Once we have received all of your supporting documents we will begin reviewing and assessing them for completeness. If we need to contact you to resolve a conflict we will use your Carleton email address.

Tip! Did you know that you can have your Carleton email automatically forwarded to your favorite Outlook or Gmail address?

Check Carleton Central

You can quickly check the overall processing status of your application on Carleton Central. Once logged in, select “Awards and Financial Assistance”, then “View Financial Assistance”. Carleton Central will display the current processing status of your application at Carleton. For a definition of each status, view our Tracking Your Status page.

Check at ontario.ca/osap

To view detailed information about your funding, including the amount you can expect to receive, you must log in to your OSAP account and review your Funding Summary. This information is not available on Carleton Central.

From the “My Applications” page, select your active application and click on “Check Status”.  Be sure to carefully review your “Status Summary” for outstanding “Things to do.”