{"id":678,"date":"2021-12-09T13:33:28","date_gmt":"2021-12-09T18:33:28","guid":{"rendered":"https:\/\/carleton.ca\/brightspace\/?page_id=678"},"modified":"2023-06-19T16:05:12","modified_gmt":"2023-06-19T20:05:12","slug":"departmental-admin-support","status":"publish","type":"page","link":"https:\/\/carleton.ca\/brightspace\/departmental-admin-support\/","title":{"rendered":"Departmental Admin Support"},"content":{"rendered":"

Departmental Administrators often serve as a key point of contact for new and existing instructors at Carleton. Teaching and Learning Services is available to support Departmental Admin in the important work that they do. We’ve created a list of frequently asked questions and answers to address the most common issues our support staff hear. If your question is not asked below, please reach out to us. We’re more than happy to assist you!<\/p>\n

How do instructors access Brightspace?<\/a><\/dt>

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Access to Brightspace is granted automatically by role in Banner. When an instructor is assigned as the instructor of record (IOR) in Banner, that instructor is automatically given access to the assigned course. Similarly, when students register for a course with the Registrar’s Office, the students are automatically added to the course they’ve registered in.<\/p>\n

To access a course in Brightspace, Instructors will need:<\/strong><\/p>\n

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  1. A MyCarletonOne<\/a> computing account:<\/strong> User accounts are managed by ITS. If the instructor does not have a MC1 account, contact ITS: Go to myone.carleton.ca<\/a><\/li>\n
  2. To be associated with the course in Banner:<\/strong> Administrators manage the process of assigning instructors to courses within their departments after the relevant contracts are signed. Access to Brightspace courses can take a few days for an instructor after they are added into Banner. If the instructor would like to get started building their Brightspace course, but does not yet have access to their course, they can request a personal Sandbox course<\/a> for course development.<\/li>\n<\/ol>\n

    If both of the steps above are complete, then the instructor will automatically be added to their course in Brightspace with an Instructor role. See the Accessing Brightspace<\/a> page for instructions on logging in to Brightspace.<\/p>\n

    The instructor can access the Brightspace course in the MyCourses Widget after logging into Brightspace<\/a> with their MC1 credentials. See the screenshot below for a visual of the Carleton Homepage in Brightspace, with the MyCourses widget and course tiles.<\/p>\n

    \"Carleton<\/p>\n

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    Why can't the instructor see their course in Brightspace?<\/a><\/dt>

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    The most common reason why an instructor might not see their course in Brightspace is that it takes time for Banner to update to Brightspace. Administrators can check the public class schedule<\/a> or Carleton Central<\/a> to confirm course access and Banner assignment.<\/p>\n

    If the instructor has only recently signed their contract and was only recently entered into Banner (i.e. within the last 24-48 hours), Banner may not yet have updated into Brightspace. Please wait 24-48 hours for Banner to synch with Brightspace and for a course to appear in Brightspace Learning Environment.<\/p>\n

    NOTE:<\/strong> All courses are hidden from students by default. While instructors will be able to see and access their courses, instructors will need to make their course active<\/a> for students to gain access and to see the content. Courses should be made active on or before the first day of class.<\/p>\n

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    Why does the course say it is Closed in Brightspace?<\/a><\/dt>

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    Courses may show up as Closed in the My Courses widget in Brightspace. The Closed tag appears when the first day of class has not yet passed, and when the last day of class has passed (typically before the exam period). For a visual of the Closed tag, please see the screen image below.<\/p>\n

    Even when the Closed tag is present, students are able to click and enter any active course. Assignments can be submitted, and quizzes\/exams can be completed after the course close date (depending on the particular assessment\u2019s due dates). If students or instructors have any difficulty entering a course, please reach out to the TLS Support Portal<\/a>.<\/p>\n

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    Why can't students see the course? How does an instructor make a course active in Brightspace?<\/a><\/dt>

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    If students have logged into Brightspace and the course is not showing up, there may be a few reasons:<\/p>\n