{"id":592,"date":"2021-09-08T09:32:03","date_gmt":"2021-09-08T13:32:03","guid":{"rendered":"https:\/\/carleton.ca\/brightspace\/?p=592"},"modified":"2021-09-09T12:03:41","modified_gmt":"2021-09-09T16:03:41","slug":"lms-update-support-for-starting-this-fall","status":"publish","type":"post","link":"https:\/\/carleton.ca\/brightspace\/2021\/lms-update-support-for-starting-this-fall\/","title":{"rendered":"LMS Update: Support for Starting This Fall"},"content":{"rendered":"

This term will officially mark Carleton\u2019s first fall semester using the new Learning Management System (LMS),\u00a0Brightspace by D2L<\/a>. Whether you have extensive experience with the platform or are teaching with Brightspace for the first time, Teaching and Learning Services (TLS) has a variety of resources to ensure you have a successful term.<\/p>\n

TLS Teaching with Technology Support Portal<\/strong><\/p>\n

We have launched a new\u00a0TLS Teaching with Technology Support Portal<\/a>\u00a0to manage support requests more efficiently. Through this platform you can submit a ticket for\u00a0Brightspace support<\/a>,\u00a0Capture support<\/a>\u00a0and\u00a0Zoom support<\/a>. Whether you need teaching with technology advice, technical support, or want to report a report an issue, TLS is ready to help! We anticipate enhancing the portal over the next year by incorporating additional support requests, including course consultations, cuPortfolio support, classroom orientations and equipment loans.<\/p>\n

What\u2019s New with Brightspace?<\/strong><\/p>\n

Brightspace is updated around the first or second week of each month, with no system down time. This monthly update process is called Continuous Delivery and allows for new features, security updates and bug fixes to be applied seamlessly to the LMS. Carleton is on the Wave 3 update schedule and you can visit the\u00a0D2L 2021 Wave schedule<\/a>\u00a0to see when the next update to the system will occur.<\/p>\n

Each month, we\u2019ll identify the latest LMS changes and provide a short summary of the impact of the change for users on our\u00a0What\u2019s New with Brightspace?<\/a>\u00a0support page. We\u2019ll share tips about how to use the latest features and provide reminders about where to get help and training.<\/p>\n

Brightspace training and support website<\/strong><\/p>\n

We continue to offer a variety of\u00a0Brightspace training options and workshops<\/a>, ranging from the basics and specific tools to weekly drop-in support hours, where TLS support staff can answer your questions. For access to past workshop recordings check out the\u00a0TLS Brightspace Channel<\/a>.<\/p>\n

If you need of additional support, TLS has developed a robust Brightspace Support website with instructions and resources for\u00a0instructors<\/a>,\u00a0TAs<\/a>\u00a0and\u00a0students<\/a>.<\/p>\n

Student support<\/strong><\/p>\n

Looking for ways to support your students transition to Brightspace? We have some easy resources and suggestions to help:<\/p>\n