1. Support for Zoom at Carleton
    1. Zoom in Brightspace 
    2. Zoom Workshops
    3. Carleton Zoom Support Contact Information
    4. Student Technical Support
    5. Zoom’s Official Support Site 
  2. What’s New With Zoom?
  3. Getting Started with Zoom
    1. Installing and Setting up Zoom
    2. Scheduling and Joining Zoom Meetings
  4. Using Zoom and its Features
    1. Recording and Editing Zoom Sessions
    2. Closed Captioning and Live Transcription
  5. Managing Zoom Participants
  6. Zoom Accessibility and Interpretation
  7. Zoom Security & Managing Online Emergencies
  8. FAQs

Support for Zoom at Carleton

Teaching and Learning Services supports instructors and staff via the TLS Support Portal for online classroom support and general help with Zoom.

Learn more about web conferencing in general, including best practices and the differences between BigBlueButton, Microsoft Teams and Zoom on our Conferencing at Carleton page.

NOTE: Zoom Pro Licenses are automatically provisioned for TAs when they access the Zoom-Brightspace integration for the first time. For more information, see Zoom License Auto-provisioning in Brightspace.

Zoom in Brightspace 

See the Zoom in Brightspace page for instructions and support resources relating to the Zoom-Brightspace integration.

Zoom Workshops

We are offering a number of online training sessions to help you get started with Zoom. Please visit the TLS event page for more information.

Zoom’s official support site also offers Education Webinar sessions each week. Visit zoom.us/events and type ‘Education’ into the search bar to filter the events for educators.

Carleton Zoom Support Contact Information

TLS Support Portal

Hours of Operation: While classes are in session: 8am – 10pm Monday-Thursday, 8am-5pm Friday. 8:30am – 4:30pm when classes not in session.

Student Technical Support

Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.

Zoom’s Official Support Site 

The Zoom Help Center is your best resource for all things Zoom. Their short, modular tutorial videos and instructions are designed to help you easily find the support you’re looking for.

What’s New With Zoom?

Check out the pages below for information about the latest Zoom updates and feature enhancements:

How do I update my Zoom Desktop Client or web app to the latest version of Zoom?

See How to upgrade/update to the latest version of Zoom for instructions and video tutorials

Getting Started with Zoom

How do I request a Zoom Pro License at Carleton?

Faculty and Staff can request a Zoom Pro License using the TLS Zoom Pro License Request Form. Instructors must request a Zoom license on behalf of their teaching assistants.

How do I change my Zoom account email address?

You can edit the email address associated with your Zoom account in your account profile settings. For instructions, see Changing the email address for your Zoom account

NOTE: Carleton has implemented a campus-wide enterprise license for Zoom. The enterprise license will allow for single sign-on (SSO) and integration with Brightspace. In order to prepare for Zoom’s integration in Brightspace, you will need to check, and possibly reconfigure, the email address associated with your Zoom account. To check which email account you should update your Zoom account to, visit the Carleton Email Confirmation Webpage and enter your MyCarleton One (MC1) account information (your MC1 credentials are the login and password you use to access the Carleton network, Brightspace, and other Carleton web applications.)

Installing and Setting up Zoom

Related Support Resources:

Scheduling and Joining Zoom Meetings

Related Support Resources:

Using Zoom and its Features

The Zoom Waiting Room
What is the Zoom Waiting room?

The Zoom waiting room feature allows the host to control when a participant joins the meeting. The meeting host can allow participants to join the meeting one-by-one, or admit all participants at once.

Support Resources:

Screen Sharing and Annotation
What are the screen sharing and annotation features in Zoom?

The Zoom screen sharing feature allows meeting hosts to share their computer screen content with other meeting participants, including the desktop, browser window, powerpoint slides, videos, applications, etc. The annotation feature allows meetings hosts to annotate shared content in Zoom using the built-in annotation tools. Meeting hosts have the option to enable/disable annotation for all meeting participants.

Support Resources:

Breakout Rooms
What are breakout rooms in Zoom?

The Zoom breakout room feature allows you to temporarily divide your zoom meeting into separate sessions for small group discussion, and then bring participants back to the main room to resume the larger meeting. Meeting hosts can split a Zoom meeting in up to 50 sessions, and have the option to divide the groups manually or automatically. Breakout room groups can be pre-assigned, self-selected, or randomly assigned.

Support Resources:

What is the Polling feature in Zoom?

The Zoom Polling feature allows meeting hosts to create single choice or multiple choice polls during a meeting and receive real-time feedback. Polls can be launched by a host at any time during a Zoom meeting and results can be downloaded after the meeting has ended.

Support Resources:

Virtual Backgrounds
What are virtual backgrounds in Zoom?

The Zoom virtual background feature allows hosts or participants to display an image or video as their background during a meeting. You can select one of Zoom’s default virtual backgrounds, or you can upload your own image or video.

Support Resources:

Recording and Editing Zoom Sessions

Closed Captioning and Live Transcription

Automatic Live Transcription

Zoom has developed a new live automatic transcription service that you can use to provide live captions for your meetings or webinars. Zoom also offers cloud-based audio transcription.

MediaSpace Transcription

Upload your Zoom recordings to MediaSpace to generate automatic machine transcriptions with a built-in profanity filter. Once you have uploaded your Zoom recording to MediaSpace, you can edit the transcriptions and download your captions as a .txt file

Please feel free to reach out and email capture@cunet.carleton.ca if you have any questions about using Mediaspace, or browse the MediaSpace support pages on the Capture Support Site.

Managing Zoom Participants

Zoom Accessibility and Interpretation

Zoom Security & Managing Online Emergencies