1. Zoom Workshops
  2. Carleton Zoom Support Contact Information
  3. Student Technical Support
  4. Zoom’s Official Support Site 
  5. Zoom Quicklinks
  6. Zoom Support Topics
  7. What’s New With Zoom?
  8. FAQs

Teaching and Learning Services supports instructors and staff via the TLS Support Portal for online classroom support and general help with Zoom. Visit the Zoom at Carleton support site for Zoom instructions and support resources.

Learn more about web conferencing in general, including best practices and the differences between BigBlueButton, Microsoft Teams and Zoom on our Conferencing at Carleton page.

NOTE: Zoom Pro Licenses are automatically provisioned for TAs when they access the Zoom-Brightspace integration for the first time. For more information, see TA Zoom Pro License Provisioning

Zoom Workshops

We are offering a number of online training sessions to help you get started with Zoom. Please visit the TLS event page for more information.

Zoom’s official support site also offers Education Webinar sessions each week. Visit zoom.us/events and type ‘Education’ into the search bar to filter the events for educators.

Carleton Zoom Support Contact Information

TLS Support Portal

Hours of Operation: While classes are in session: 8am – 10pm Monday-Thursday, 8am-5pm Friday. 8:30am – 4:30pm when classes not in session.

Student Technical Support

Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.

Zoom’s Official Support Site 

The Zoom Help Center is your best resource for all things Zoom. Their short, modular tutorial videos and instructions are designed to help you easily find the support you’re looking for.

Zoom Quicklinks

Getting Started

Zoom in Brightspace

Zoom Security

Zoom Accessibility

Zoom Support Topics

What’s New With Zoom?

Check out the pages below for information about the latest Zoom updates and feature enhancements:

How do I update my Zoom Desktop Client or web app to the latest version of Zoom?

See How to upgrade/update to the latest version of Zoom for instructions and video tutorials