Make an Appointment

Help maintain physical distance! The Campus Card Office is currently operating by appointment only. Please add appointments@qless.com to your Carleton email contacts to ensure you receive your confirmation email.

I am Not in Ottawa - Do I Need a Campus Card?: Students who are not accessing on-campus resources (Athletics, Library, door access to Residence or labs) do NOT need to pick up a Campus Card.
If you are picking up your card(s), you may do so during our hours of operation by making an appointment.

I need to RETURN my U-Pass

You do NOT need an appointment to return your U-Pass. Please use the drop slot at either:

203 RO (Campus Safety Services) 24/7, or
407 UC any time the University Centre is accessible.

You will receive a confirmation email within three business days. If you become ineligible or opt out of your U-Pass after picking up or renewing, you MUST return your card to receive a pro-rated refund.

I am Moving into Residence: Residence students who submit an APPROVED photo by the deadline communicated by Housing will receive their card(s) at move-in. Otherwise, please make an appointment.

Services that do NOT Require an Appointment

Returning your U-Pass. Please use the drop slot at either 203 RO (Campus Safety Services) 24/7, or 407 UC any time the any time the University Centre is accessible. You will receive a confirmation email within three business days.
Renewing your U-Pass. Students who plan to opt out or become ineligible should NOT renew their card.
Depositing funds on your Campus Card.
Applying for your Campus Card (new students).

Please note the office will be CLOSED from April 14 – 25, inclusive. Urgent card replacement requests may be made for select customers during this time.

Web Kiosk

Mobile App

When it’s your turn:

Receive a text notification.
Head to the 4th floor University Centre – remember your mask!
Check in!

Text Commands:

Reply any time to communicate with us while you wait in line! These commands are not for those with an appointment.

Request help

Request more time

Check your status

Leave the line

Cancel your appointment

Request your estimated wait time

Re-join the line if you accidentally leave or didn’t arrive in time.

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