Lecture capture is supported in a joint venture between Instructional Media ServicesCarleton University Online, and the Educational Development Centre.

Help or Consultation

Contact capture@carleton.ca

Help is provided by Instructional Media Services

D283 Loeb Building
Monday to Thursday 8:00am to 10:00pm, Friday 8:00am to 5:00pm
(*while classes are in session)

Feedback and Suggestions

Together, we can build a system that works for us. We welcome your feedback and suggestions so that we can continually develop and improve this service for you. Send us an email capture@carleton.ca and let us know what you think.

Recording Problems

The recording or presenter computer stores the recordings on the local hard drive before transmitting these files to the server.   If you need to access these files, you can find them at the following locations.

Windows 10
– %LOCALAPPDATA%\TechSmith\TechSmith Recorder\Recordings
Please note that %LOCALAPPDATA% is referring to your C drive (or where ever your application folder is) and then your user name.

Windows Vista and Windows 7
– %ALLUSERSPROFILE%\TechSmith\Relay\
– %LOCALAPPDATA%\TechSmith\Relay\

Windows XP
– %ALLUSERSPROFILE%\Application Data\TechSmith\Relay\
– %USERPROFILE%\Local Settings\Application Data\TechSmith\Relay\

OSX Tiger and Leopard:
– /Users/Shared/TechSmith/Relay/

Techsmith Relay Support source information: https://support.techsmith.com/hc/en-us/articles/203727748-TechSmith-Relay-Recording-directory-location-for-client-computers-awaiting-publishing-by-the-server

Additional Information: If Relay Recorder is unable to communicate with the Relay Server, the recording files will remain on the local system until the connection with the Relay Server is reestablished. During this time, if Deep Freeze is used (or a similar technology), local recording data may be lost. Please add the following directories to exemption list to avoid this problem.

Viewing Problems

Flash Player Related

1. Update Flash Player on your computer/browser

  1. Go to https://get.adobe.com/flashplayer/   
  2. Click the “Download the Adobe® Flash® Player system plug-in 

2. Disable Flash Player

Disabling Flash in your browser ensures that the HTML5 version of the player will load instead.

In Chrome 

  1. In chrome open a new tab or window
  2. Enter “chrome://plugins/“ into the address bar
  3. Locate the “Adobe Flash Player” and click “Disable”


  1. go to firefox/tools > addons > plugins and 
  2. set shockwave flash to ask to activate. Then the plugin will stay disabled per default but can be activated on a per-site basis

Mixed Content Warnings


On-time fix: Click on the shield icon at the left of the url bar.
Screenshot 2015-01-15 11.52.29

Permanent fix: Go to about:config – In addition to changing ‘security.mixed_content.block_display_content’ to true, you also need to change ‘security.mixed_content.block_active_content’ to false in order to view videos without issue.


Click on the shield icon in the URL bar, then click the “load unsafe script” button.
Screenshot 2015-01-15 11.44.07