Where to get help?

As per Carleton University Kaltura Terms of Use, media that is not accessed within 48 months will be permanently deleted. This is in accordance with the Kaltura Media Retention policy. Content creators will receive an email after their video as been inactive for 24 months, at which point the creators will have 24 months to save the video. Such emails will look something like this:

Name: [Name of media file as it appears on MediaSpace] | Created: YYYY-MM-DD | Expires: YYYY-MM-DD
REVIEW this file (this will not save the file)
SAVE this file for another 24 months (PLAY the video to save it)
Mark for deletion (stops further notifications)

However, the underlined text will appear as links. To save the file, click SAVE this file for another 24 months and play the video to save it. Note that the video does not need to play through to the end to save it.

It may be your internet or it may be Kaltura.

While you don’t need a fast internet connection to download Kaltura Personal Capture or create screen recordings, having a good internet connection is important when you’re ready to upload your media to MediaSpace.

We do not offer support for your household internet setup, but you can test your internet connection speed by going to fast.com. Click the “Show more info” button to see your upload speed. A minimum of 5 mbps is recommend for uploading to MediaSpace.

The time it takes to upload a media item depends on your upload speed as well as the size of the file. Personal Capture recordings that include both the screen and your webcam are twice as large and will take longer to upload and process. Consider capturing only your screen if you have poor internet upload speeds. We also recommend that you use a wired ethernet connection rather than wifi.

For more please visit our Why Won’t my Media Play support site.

All MediaSpace videos are private by default. In order for others to watch the videos the owner must set the video to unlisted in their MediaSpace account. Full instructions to make a video unlisted can be found on the support site.

• Navigate to Mediaspace.carleton.ca and log in with your Carleton MCO credentials.
• Locate the media item you wish to share: https://carleton.ca/kaltura/mediaspace/locate-your-media/
• Change your video from Private to Unlisted:  https://carleton.ca/kaltura/mediaspace/manage-your-media/publish-your-media/#sect2

Instructors may choose to record synchronous remote class sessions. These guidelines provide insight into when an instructor may wish to record classes and instruction on how to do so in a way that is consistent with University policies. Students are prohibited from recording class sessions and are also prohibited from the distribution of class recordings.

The instructions for uploading Zoom or BBB recordings into MediaSpace can be found on the Uploading Zoom or BigBlueButton Recordings support page.

There is no way in Kaltura to “extract” audio from video.

You can download your video files and look for an application that can do so, such as VLC. The audio files separated in this way will be in mp4 format. There is no specific application that TLS recommends.

Keep in mind that both MediaSpace and cuLearn will accept mp3 files. You can upload mp3 files to be played directly in your cuLearn course, or you can use the cuLearn file resource to add them as downloadable files.

There are also other ways to add course content listed on the support site.

You can either edit the machine-generated captions, or you can suppress them so that students can no longer see them. The instructions for how to do both of these things can be found on the Captions Support Page.

We recommend that captions are not suppressed. Captions are helpful for viewers who are in a space where they cannot turn their audio on. Captions also provide a visual channel for information, which supports the viewer’s ability to select the type of input that works best for them.

If there is a student who is registered with the Paul Menton Centre in the class, it is possible that the university may allocate funding for professional captions. However, even if professional captions are not available, the machine-generated captions help immensely.

You can download a transcript of any media that you record and upload into MediaSpace by following the instructions found on the Capture support site. This will download a text file (Transcript_en.txt). When you download the transcript, the text file name will not be the same as the media file name, and will need to be manually renamed to match.

All videos that are uploaded to MediaSpace have machine-generated captions produced automatically. Machine-generated captions are only between 40-80% accurate, depending on the audio quality and how the system interprets the speaker’s voice. Viewers can turn the captions on or off by clicking on the CC button in the bottom right of the player.

Videos remain the intellectual property of the owner. They are the only one who can grant permission for a copy to be downloaded. For more information about downloading media from Carleton’s Kaltura MediaSpace, like enabling downloads, please visit our Download Your Media site.

There are a number of reasons as to why Kaltura videos might not be playing for you. Before troubleshooting, please check Kaltura’s System Status page to see if there is a system-wide issue affecting video playback.

The number one reason why videos won’t play tends to be poor internet connection. You can check your internet connection here.

For more information about why videos won’t play, please see the Why Won’t my Lectures Play? site.