{"id":631,"date":"2016-12-05T21:56:30","date_gmt":"2016-12-06T02:56:30","guid":{"rendered":"https:\/\/carleton.ca\/cms-help\/?page_id=631"},"modified":"2022-03-03T09:33:36","modified_gmt":"2022-03-03T14:33:36","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/carleton.ca\/cms-help\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
\n\t\n
\n\t
\n\n\t\t
How can I view analytics for my website?<\/a><\/dt>\n\n\t\t
\n\t\t\t

Every CCMS website is already enabled with Google Analytics. To access analytics for your website, you will need to submit a request to the service desk<\/a> with your Gmail address and the site you want to access Google Analytics for.<\/p>\n

A more detailed guide on requesting Google Analytics assistance can be found here: Get added to Google Analytics with your Carleton email address<\/a>.<\/p>\n

In the meantime, you can also learn more about interpreting your site’s analytics with Google Analytics workshops, linked in the following article: Up Your Web Metrics Game with Free Google Analytics Workshops<\/a><\/p>\n\t\t<\/dd>\n\n\t

\n<\/div>\n\n
\n\t
\n\n\t\t
How do I add someone new as an editor to my site?<\/a><\/dt>\n\n\t\t
\n\t\t\t

To add a new editor to your website, you will need to submit the following form: Website Access Request<\/a>. Web Services will then enable access for the specified person.<\/p>\n\t\t<\/dd>\n\n\t

\n<\/div>\n\n
\n\t
\n\n\t\t
How do I make my draft homepage the actual homepage?<\/a><\/dt>\n\n\t\t
\n\t\t\t

If you have created a draft homepage instead of editing the active homepage, you will need to contact Web Services<\/a> to make the draft homepage into the active homepage.<\/p>\n\t\t<\/dd>\n\n\t

\n<\/div>\n\n
\n\t
\n\n\t\t
Why can’t I preview changes to my homepage?<\/a><\/dt>\n\n\t\t
\n\t\t\t

You cannot preview unpublished changes to your homepage on CMS. To be able to see changes that you have made to your homepage, you need to publish those changes.<\/p>\n\t\t<\/dd>\n\n\t

\n<\/div>\n\n
\n\t
\n\n\t\t
How do I upload banners on a homepage?<\/a><\/dt>\n\n\t\t
\n\t\t\t

The following tutorial explains how to upload banners to your homepage: Homepage Banner<\/a>.<\/p>\n

Please note that to upload custom banners, some sites may need to have this feature enabled by Web Services. Contact Web Services<\/a> to request this feature.<\/p>\n\t\t<\/dd>\n\n\t

\n<\/div>\n\n
\n\t
\n\n\t\t
How do I include a video on my site?<\/a><\/dt>\n\n\t\t
\n\t\t\t

You can find instructions on adding a video to your page in the following tutorial: Videos<\/a>.<\/p>\n\t\t<\/dd>\n\n\t

\n<\/div>\n\n
\n\t
\n\n\t\t
How do I download my form entries?<\/a><\/dt>\n\n\t\t
\n\t\t\t

You can download a .csv file of your form entries using the instructions found in this tutorial: Downloading a CSV file of form entries<\/a>.<\/p>\n

 <\/p>\n\t\t<\/dd>\n\n\t

\n<\/div>\n\n
\n\t
\n\n\t\t
Where can I edit my site’s footer information?<\/a><\/dt>\n\n\t\t
\n\t\t\t

This tutorial explains how to edit the information in your website’s footer: Footer<\/a>.<\/p>\n\t\t<\/dd>\n\n\t

\n<\/div>\n\n
\n\t
\n\n\t\t
How do I create an image slideshow?<\/a><\/dt>\n\n\t\t
\n\t\t\t

Instructions on how to create an image slideshow (or “gallery”) can be found in this tutorial: Gallery<\/a>.<\/p>\n\t\t<\/dd>\n\n\t

\n<\/div>\n\n
\n\t
\n\n\t\t
How can I modify the navigation menu?<\/a><\/dt>\n\n\t\t
\n\t\t\t

You can edit your website’s navigation menu with the instructions found in this tutorial: Site Navigation<\/a>.<\/p>\n\t\t<\/dd>\n\n\t

\n<\/div>\n\n
\n\t
\n\n\t\t
I’m having issues logging into my CMS website<\/a><\/dt>\n\n\t\t
\n\t\t\t

If you are having problems logging in, try the following:<\/p>\n