1. Website
  2. Office Voicemail Message
  3. Personal Voicemail Message (if applicable)
  4. Social Media
  5. Physical Signage

Carleton University remains open and is primarily operating remotely. Building access is restricted to authorized personnel only with the exception of buildings and spaces within them that are designated as publicly accessible.

In order to maintain excellent communication standards during this time, please utilize the following templates that were designed to ensure our students, internal service providers and members of our community receive consistent and clear information regarding modified service delivery.

Website

Due to the COVID-19 pandemic, [insert office name] continues to operate remotely during our regular business hours (8:30 a.m. to 4:30 p.m., Monday to Friday).

In-person service is not being provided at our campus location. The best way to connect with [insert office name] is by [insert preferred method: email, phone, other]. You should receive a reply to your inquiry within [ # ] business days.

For the most up to date campus information, please visit Carleton’s COVID-19 information website.

Office Voicemail Message

You have reached the [insert office name] at Carleton University.

Due to the COVID-19 pandemic, the [insert office name] is currently operating remotely. We are retrieving voice messages on an hourly basis between 8:30 a.m. and 4:30 p.m, Monday through Friday. We invite you to leave your name and number so that we can respond to your call and will do so as soon as we are able.

You may also email the [insert office name] at [insert office email] this email is being monitored between 8:30 a.m. and 4:30 p.m., Monday through Friday.

We look forward to responding to you as soon as possible.

Personal Voicemail Message (if applicable)

You have reached the [insert staff member name] at Carleton University.

Due to the COVID-19 pandemic, I am currently operating remotely and am not checking this voicemail. Please email me at [insert your email address].

Thank you for your patience and understanding during this time. I will respond as soon as possible.

Social Media

Due to the COVID-19 pandemic, our office is currently operating remotely. Please contact us by email at [insert office email address]

Physical Signage

Official Carleton signage is now available through eshop. Please refer to the Procurement Services website for more information on how to obtain physical signage for spaces on campus.