1. Social Gatherings
  2. Accessing Campus
  3. Supporting Your Mental Health and Well-Being
    1. Health and Counselling Services
    2. Empower Me
    3. International SOS: Emotional Support
    4. BounceBack®
  4. Learning in an Online Environment
  5. COVID-19 Student Resources
  6. The Summer 2021 Term
  7. The Fall 2021 Term

As we navigate through these difficult times, Carleton University wants our students to know that we are here to support them. Both on-campus and in the community, there are many support services and resources available during this time to support our students.

Student Service Information

The health and safety of all members of the Carleton community is the university’s top priority. We all need to play our part in reducing the spread of COVID-19 to protect our family, friends and communities.

Please remember to continue wearing a mask and keeping six feet (two metres) of distance when indoors and even when you are outside. Staying home, maintaining physical distancing, wearing masks as required, and frequent hand washing remains the primary approaches to minimize the risk of virus transmission.

Social Gatherings

We recognize that part of the university experience is to gather with your friends and other students. However, we all have a responsibility to stop the spread of COVID-19 and protect our loved ones. We encourage you to gather virtually with friends and take part in a variety of virtual programming. If you are visiting with friends, be Social Wise by keeping groups small, wearing a mask, maintaining physical distancing of two metres, isolating yourself when you are sick and exercising proper hand hygiene.

Accessing Campus

Students living off-campus are strongly advised not to come to campus unless it is essential, or you have made the appropriate arrangements to access limited facilities. Please note the following before coming to campus:

  • Complete the COVID-19 Screening Form before coming to campus.
  • Complete the COVID-19: Infection Prevention and Control Training on cuLearn.
  • Please note which buildings are publicly by visiting the Building Updates webpage.
  • Review Carleton’s Mask Policy and note that masks must be worn in all publicly accessible spaces.
  • Stay home and do not come to campus if you are feeling unwell or have been in contact with someone who has tested positive for COVID-19.
  • If you are on campus and are feeling unwell, please leave campus immediately.
  • If you have been on campus and are experiencing symptoms potentially linked to COVID-19 are asked to self-report.

Supporting Your Mental Health and Well-Being

Whether you call Ottawa home, you’re currently living across Canada or even around the world, the Mental Health and Well-Being website has been updated to provide you with a directory of support services and resources to help you prioritize your mental health and find the help you need. For even more mental health and well-being tips and resources, check out the new Carleton Wellness Instagram and Facebook accounts.

Health and Counselling Services

Carleton University’s Health and Counselling Services remains open virtually and Campus Safety Services remains operational 24/7. In case of an emergency, please call 4444 from any on-campus phone. If it is not an emergency, please call 613-520-3612.

Empower Me

If you are feeling anxious, stressed or overwhelmed there is always someone you can talk to. Carleton University undergraduate students have access to free, confidential, 24/7 counselling services in the community through Empower Me. Empower Me support is available in person, by telephone, video-counselling or e-counselling. The service allows you to connect with qualified counsellors, consultants and life coaches at their private practice in the community 24/7, 365 days per year – for free.

Call 1-844-741-6389 (toll-free) to make an appointment with a counsellor in the community.

International SOS: Emotional Support

Studying remotely from outside of Canada as an international student can bring unforeseen stress and strain. Carleton is pleased to offer International SOS’s Emotional Support service to help you support your mental, emotional and physical well-being. Emotional Support offers 24/7 access to counselling services in more than 60 languages. 

Call +1 215-942-8478 to access this service.


BounceBack® is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness. Visit bouncebackontario.ca for more information.

Learning in an Online Environment

The Centre for Student Academic Support (CSAS) offers a variety of services that can support you throughout the term. CSAS offers one-on-one online Learning Support Sessions which can help you build skills and strategies in time management, studying smarter, techniques to reduce procrastination and much more!

Working on a tough paper? Book a one-on-one Writing Consultation Session to work through the writing-related challenges you’re experiencing with your assignment.

Whether you’re new to online learning or just want to brush up on your skills for a more successful fall term, Carleton Online is here to help! Born out of CUOL (Carleton University Online), Carleton Online is the new hub for online learning support. Carleton Online provides an Online Learning Orientation and ensures that all students have access to resources and strategies to help them succeed in an online environment. Their goal is to help students get the most out of their online learning experience.

Carleton’s Information Technology Services have also prepared a webpage to help you succeed online. Whether you have questions about minimum technical requirements or you’re looking for a list of technology and services available to you as a student, this new webpage will provide you with at-a-glance support to help you navigate your online studies.

COVID-19 Student Resources

In order to help students find the support and community resources they need, the Office of Student Affairs has prepared a COVID-19 Student Resources guide to help you find the resources you are looking for.

The Summer 2021 Term

In planning for Summer 2021, we must remain responsive to evolving public health guidelines.

The Summer 2021 term will proceed predominantly online, with some possible on-campus learning (e.g. specific labs, capstone projects, recitals) depending on public health developments.

Last summer saw heightened demand for courses and accordingly, we are developing an extensive summer schedule that will allow students across all Faculties to take advantage of the quieter months to advance their studies.

The Fall 2021 Term

We recommend that students return to Ottawa for Fall 2021, recognizing that medical reasons or travel restrictions may limit the ability of some students to do so.

We are planning for a significant proportion of courses – and in particular seminars, labs, experiential learning and smaller classes – to be offered in-person on campus in a safe way in Fall 2021. We are also expecting an even more significant return to in-person courses in Winter 2022. These plans are, of course, subject to government regulations and public health guidelines.

Online options will be available for those students who are unable to travel to Ottawa and/or return to campus.

Review our FAQs relating to the Fall 2021 and Winter 2022 terms.