1. Health and Counselling Services
  2. Empower Me Counselling – 1-844-741-6389 (toll-free)
  3. International Students
  4. International SOS: Emotional Support
  5. BounceBack®

Whether you call Ottawa home, you’re currently living across Canada or even around the world, the Mental Health and Well-Being website has been updated to provide you with a directory of support services and resources to help you prioritize your mental health and find the help you need. For even more mental health and well-being tips and resources, check out the new Carleton Wellness Instagram and Facebook accounts.

Health and Counselling Services

In order to promote the health and safety of our Carleton community in the winter 2022 term, Carleton University’s Health and Counselling Service will remain open. Please call the clinic to book an appointment. Campus Safety Services remains operational 24/7. In case of an emergency, please call 4444 from any on-campus phone or 613-520-4444 from your cell phone. If it is not an emergency, please call 613-520-3612.

Empower Me Counselling – 1-844-741-6389 (toll-free)

If you are feeling anxious, stressed or overwhelmed there is always someone you can talk to. Carleton University undergraduate students have access to free, confidential, 24/7 counselling services in the community through Empower Me. Empower Me support is available in person, by telephone, video-counselling or e-counselling.

The service allows you to connect with qualified counsellors, consultants and life coaches at their private practice in the community 24/7, 365 days per year – for free.

Call 1-844-741-6389 (toll-free) 

No issue is too big or too small; regardless of what you’re experiencing, you’re not alone. You can get support for:

  • Stress or anxiety,
  • Depression,
  • Relationships or interpersonal conflicts,
  • Family responsibilities,
  • Substance misuse/abuse,
  • Disordered eating,
  • Time management
  • Career counselling,
  • Financial planning or financial insecurity,
  • Nutrition,
  • and more

Call 1-844-741-6389 (toll-free)

International Students

International students have access to support by phone 24/7, 365 days a year from 22 countries outside of Canada. For a list of phone numbers by country, please review the Empower Me FAQ document (PDF, 324 KB).

International SOS: Emotional Support

Studying remotely from outside of Canada as an international student can bring unforeseen stress and strain. Carleton is pleased to offer International SOS’s Emotional Support service to help you support your mental, emotional and physical well-being. Emotional Support offers 24/7 access to counselling services in more than 60 languages. 

Call +1 215-942-8478 to access this service.


BounceBack® is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness. Visit bouncebackontario.ca for more information.

Mental Health and Well-Being Website

For more information and resources to support your mental health and well-being, visit our mental health and well-being website.

Remember, these are difficult times and it’s okay to not be okay. You’re not alone – reach out if you need help.