{"id":10439,"date":"2024-07-16T10:09:14","date_gmt":"2024-07-16T14:09:14","guid":{"rendered":"https:\/\/carleton.ca\/csas\/?page_id=10439"},"modified":"2026-07-13T10:50:22","modified_gmt":"2026-07-13T14:50:22","slug":"faqs","status":"publish","type":"page","link":"https:\/\/carleton.ca\/csas\/support\/incentive-program\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-max  md:space-y-10 cu-prose-first-last\">\n\n        \n                    \n                    \n            \n    <div class=\"cu-wideimage relative flex items-center justify-center mx-auto px-8 overflow-hidden md:px-16 rounded-xl not-prose  my-6 md:my-12 first:mt-0 bg-opacity-50 bg-cover bg-cu-black-50 py-24 md:py-28 lg:py-36 xl:py-48\" style=\"background-image: url(https:\/\/carleton.ca\/csas\/wp-content\/uploads\/sites\/123\/2025\/07\/students-7.jpg); background-position: 50% 50%;\">\n\n                    <div class=\"absolute top-0 w-full h-screen\" style=\"background-color:rgba(0,0,0,0.600);\"><\/div>\n        \n        <div class=\"relative z-[2] max-w-4xl w-full flex flex-col items-center gap-2 cu-wideimage-image cu-zero-first-last\">\n            <header class=\"mx-auto mb-6 text-center text-white cu-pageheader cu-component-updated cu-pageheader--center md:mb-12\">\n\n                                    <h1 class=\"cu-prose-first-last font-semibold mb-2 text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] cu-pageheader--center text-center mx-auto after:left-px\">\n                        Frequently Asked Questions\n                    <\/h1>\n                \n                            <\/header>\n        <\/div>\n\n            <\/div>\n\n    \n\n    <\/div>\n<\/section>\n\n\n\n\n<div class=\"w-full max-w-xl mx-auto overflow-hidden bg-white rounded-lg shadow-lg cu-stackedlist cu-component not-contained not-prose\">\n    <h2 class=\"px-6 py-4 text-base font-semibold border-b rounded-t-lg md:text-xl bg-gray-50 text-cu-black-800\">\n        Table of Contents\n    <\/h2>\n    <div class=\"grid cu-scrollto cu-stackedlist--toc cu-stackedlist--1 md:grid-cols-1\">\n            <div class=\"space-y-1\">\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        1.\n                    <\/span>\n\n                    <a href=\"#frequently-asked-questions-faqs\" class=\"font-medium hover:underline\">\n                        Frequently Asked Questions (FAQs)\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n            <\/div>\n\n    <\/div>\n<\/div>\n\n\n\n<h2 id=\"frequently-asked-questions-faqs\" class=\"wp-block-heading\">Frequently Asked Questions (FAQs)<\/h2>\n\n\n\n<p>If you are completing <strong class=\"myprefix-text-bold\"><a href=\"https:\/\/carleton.ca\/csas\/online-support\/learning-and-writing-support-workshops\/\" target=\"_blank\" rel=\"noreferrer noopener\">online Learning &amp; Writing workshops<\/a><\/strong> or <strong class=\"myprefix-text-bold\"><a href=\"https:\/\/carleton.ca\/csas\/support\/one-on-one-appointments\/\" target=\"_blank\" rel=\"noreferrer noopener\">one-on-one sessions<\/a><\/strong> as part of the Incentive Program, here are answers to frequently asked questions.<\/p>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n        \n    \n    <dl class=\"cu-description cu-component-updated\">\n        \n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-required-to-complete-a-workshop\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    What is required to complete a workshop? \n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-what-is-required-to-complete-a-workshop\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Complete all&nbsp;lessons&nbsp;and earn&nbsp;<strong>100% on the final assessment<\/strong>&nbsp;(up to 8 attempts).&nbsp;You\u2019ll&nbsp;then receive a&nbsp;<strong>Record of Completion (ROC)<\/strong>&nbsp;in Brightspace.<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-how-do-i-access-the-workshops\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    How do I access the workshops?\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-how-do-i-access-the-workshops\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Log into Brightspace via the&nbsp;<a href=\"https:\/\/carleton.ca\/csas\/online-support\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Online Resources page<\/strong><\/a>&nbsp;and self-enrol in the&nbsp;<em>CSAS Learning &amp; Writing Workshops and Resources<\/em>&nbsp;course.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-required-to-complete-a-one-on-one-session\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    What is required to complete a one-on-one session?\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-what-is-required-to-complete-a-one-on-one-session\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Attend&nbsp;<a href=\"https:\/\/carleton.ca\/csas\/support\/one-on-one-appointments\/\" target=\"_blank\" rel=\"noreferrer noopener\">a booked&nbsp;one-on-one session<\/a>&nbsp;or visit CSAS during the designated&nbsp;<a href=\"https:\/\/carleton.ca\/csas\/support\/one-on-one-appointments\/\" target=\"_blank\" rel=\"noreferrer noopener\">drop-in hours<\/a>.&nbsp;Follow your instructor\u2019s directions for receiving credit.&nbsp;<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-how-do-i-attend-a-one-on-one-session\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    How do I attend a one-on-one session?\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-how-do-i-attend-a-one-on-one-session\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Book&nbsp;a one-on-one session&nbsp;through&nbsp;<strong><a href=\"https:\/\/mysuccess.carleton.ca\/login\/studentLogin.htm\" target=\"_blank\" rel=\"noreferrer noopener\">mySuccess<\/a><\/strong>&nbsp;or visit CSAS during the designated drop-in hours.&nbsp;<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-what-do-i-need-to-bring-to-a-one-on-one-session\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    What do I need to bring to a one-on-one session? \n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-what-do-i-need-to-bring-to-a-one-on-one-session\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Bring any&nbsp;<strong>course materials or assignment details<\/strong>&nbsp;(e.g., notes, drafts, or instructions), and a&nbsp;<strong>completed Preparation and Reflection Form<\/strong>. Come ready with questions or goals for your session.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-how-do-i-download-my-record-of-completion-roc\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    How do I download my Record of Completion (ROC)?\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-how-do-i-download-my-record-of-completion-roc\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Log into&nbsp;Brightspace:&nbsp;<strong>Progress \u2192 Awards \u2192 Select certificate \u2192 Generate Certificate (PDF)<\/strong>&nbsp;\u2192 download and&nbsp;submit.&nbsp;<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-can-i-submit-records-of-completion-from-previous-terms\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    Can I submit Records of Completion from previous terms?\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-can-i-submit-records-of-completion-from-previous-terms\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Yes,&nbsp;students can submit previous ROCs. <strong class=\"myprefix-text-bold\">However, <strong>y<\/strong><\/strong><strong>our instructor decides<\/strong>&nbsp;<strong class=\"myprefix-text-bold\">whether&nbsp;previous&nbsp;Records of Completion can be used<\/strong>. While you can access and&nbsp;submit&nbsp;past records, some instructors may require you to complete workshops again in the current term&nbsp;\u2013&nbsp;check your course outline for details.&nbsp;<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-can-i-repeat-workshops-for-the-incentive-program\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    Can I repeat workshops for the Incentive Program?\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-can-i-repeat-workshops-for-the-incentive-program\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Yes,&nbsp;students can repeat workshops. If allowed by your instructor, you may also&nbsp;submit&nbsp;a&nbsp;<strong>previous&nbsp;Record of Completion<\/strong>, which includes the date the workshop was completed.&nbsp;However, some instructors may require you to complete workshops again in the current term&nbsp;\u2013 check your course outline for details.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <\/dl>\n\n\n    <\/div>\n<\/section>\n\n\n\n<p>If you have any questions, please do not hesitate to email us at <a href=\"mailto:csas@carleton.ca\" target=\"_blank\" rel=\"noreferrer noopener\">csas@carleton.ca<\/a>.<\/p>\n\n\n\n<p><a href=\"#Top\">Back To Top of Page<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQs) If you are completing online Learning &amp; Writing workshops or one-on-one sessions as part of the Incentive Program, here are answers to frequently asked questions. If you have any questions, please do not hesitate to email us at csas@carleton.ca. Back To Top of Page<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":351,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[],"class_list":["post-10439","page","type-page","status-publish","hentry"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/csas\/wp-json\/wp\/v2\/pages\/10439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/csas\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/csas\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/csas\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/csas\/wp-json\/wp\/v2\/comments?post=10439"}],"version-history":[{"count":5,"href":"https:\/\/carleton.ca\/csas\/wp-json\/wp\/v2\/pages\/10439\/revisions"}],"predecessor-version":[{"id":11920,"href":"https:\/\/carleton.ca\/csas\/wp-json\/wp\/v2\/pages\/10439\/revisions\/11920"}],"up":[{"embeddable":true,"href":"https:\/\/carleton.ca\/csas\/wp-json\/wp\/v2\/pages\/351"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/csas\/wp-json\/wp\/v2\/media?parent=10439"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/csas\/wp-json\/wp\/v2\/cu_page_type?post=10439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}