{"id":1603,"date":"2025-09-09T13:58:19","date_gmt":"2025-09-09T17:58:19","guid":{"rendered":"https:\/\/carleton.ca\/csit\/?page_id=1603"},"modified":"2026-01-28T17:06:26","modified_gmt":"2026-01-28T22:06:26","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/carleton.ca\/csit\/services\/helpdesk\/","title":{"rendered":"CSIT: IT Helpdesk"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-max  md:space-y-10 cu-prose-first-last\">\n\n        \n                    \n                    \n            \n    <div class=\"cu-wideimage relative flex items-center justify-center mx-auto px-8 overflow-hidden md:px-16 rounded-xl not-prose  my-6 md:my-12 first:mt-0 bg-opacity-50 bg-cover bg-cu-black-50 py-24 md:py-28 lg:py-36 xl:py-48\" style=\"background-image: url(https:\/\/carleton.ca\/csit\/wp-content\/uploads\/sites\/74\/2025\/09\/IT_HelpdeskBanner-1600x700.jpg); background-position: 50% 50%;\">\n\n                    <div class=\"absolute top-0 w-full h-screen\" style=\"background-color:rgba(0,0,0,0.600);\"><\/div>\n        \n        <div class=\"relative z-[2] max-w-4xl w-full flex flex-col items-center gap-2 cu-wideimage-image cu-zero-first-last\">\n            <header class=\"mx-auto mb-6 text-center text-white cu-pageheader cu-component-updated cu-pageheader--center md:mb-12\">\n\n                                    <h1 class=\"cu-prose-first-last font-semibold mb-2 text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] cu-pageheader--center text-center mx-auto after:left-px\">\n                        CSIT: IT Helpdesk\n                    <\/h1>\n                \n                            <\/header>\n        <\/div>\n\n            <\/div>\n\n    \n\n    <\/div>\n<\/section>\n\n\n<div class=\"not-prose cu-quote cu-component-spacing\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong class=\"myprefix-text-bold\">Regarding Adobe Creative Cloud licenses for BIT Students<\/strong><\/p>\n\n\n\n<p>Please note that for Bachelor of Information Technology students, Adobe Creative Cloud licenses are distributed and managed through Algonquin Collage, if you have any issues\/queries please contact: <\/p>\n\n\n\n<p><a href=\"https:\/\/www.algonquincollege.com\/its\/about-contact-its\/\">https:\/\/www.algonquincollege.com\/its\/about-contact-its\/<\/a><\/p>\n<\/blockquote>\n<\/div>\n\n\n<p>Thank you for your interest in the <strong class=\"myprefix-text-bold\">Carleton School of Information Technology (CSIT) IT Helpdesk<\/strong>, please note that we are limited in the support we can provide, and we are focused on providing <strong class=\"myprefix-text-bold\">technical support<\/strong> that is directly related to the <strong class=\"myprefix-text-bold\">School of IT facilities<\/strong>.<\/p>\n\n\n\n<p>Please use any of the following resources <strong class=\"myprefix-text-bold\">if you are:<\/strong><\/p>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n        \n    \n    <dl class=\"cu-description cu-component-updated\">\n        \n    <div class=\"grid gap-2 pt-4 pb-3 border-b border-cu-black-100 md:pt-6 md:pb-5 last:border-none first:pt-0 first:md:pt-0 grid-row\">\n        <dt class=\"font-semibold not-prose\">\n            Having any queries about School of Information Technology Programs and Courses?\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last md:p-0 md:mt-0\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Go to: <a href=\"https:\/\/carleton.ca\/csit\/contact\/\">https:\/\/carleton.ca\/csit\/contact\/<\/a><\/li>\n\n\n\n<li>or for Bachelor of IT, go to: <a href=\"https:\/\/bitdegree.ca\/index.php?Program=BIT&amp;Section=Contact\">https:\/\/bitdegree.ca\/index.php?Program=BIT&amp;Section=Contact<\/a><\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid gap-2 pt-4 pb-3 border-b border-cu-black-100 md:pt-6 md:pb-5 last:border-none first:pt-0 first:md:pt-0 grid-row\">\n        <dt class=\"font-semibold not-prose\">\n            Having any issues\/queries regarding your Carleton Email or MC1 Credentials?\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last md:p-0 md:mt-0\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Go to: <a href=\"https:\/\/carleton.ca\/its\/help-centre\/accounts-and-passwords\/\">https:\/\/carleton.ca\/its\/help-centre\/accounts-and-passwords\/<\/a><\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid gap-2 pt-4 pb-3 border-b border-cu-black-100 md:pt-6 md:pb-5 last:border-none first:pt-0 first:md:pt-0 grid-row\">\n        <dt class=\"font-semibold not-prose\">\n            Having any issues setting up your Campus Card?\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last md:p-0 md:mt-0\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Go to: <a href=\"https:\/\/carleton.ca\/campuscard\/\">https:\/\/carleton.ca\/campuscard\/<\/a><\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid gap-2 pt-4 pb-3 border-b border-cu-black-100 md:pt-6 md:pb-5 last:border-none first:pt-0 first:md:pt-0 grid-row\">\n        <dt class=\"font-semibold not-prose\">\n            Trying to connect to the Carleton Campus Wi-Fi?\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last md:p-0 md:mt-0\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Go to: <a href=\"https:\/\/carleton.ca\/its\/help-centre\/wireless\/\">https:\/\/carleton.ca\/its\/help-centre\/wireless\/<\/a><\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid gap-2 pt-4 pb-3 border-b border-cu-black-100 md:pt-6 md:pb-5 last:border-none first:pt-0 first:md:pt-0 grid-row\">\n        <dt class=\"font-semibold not-prose\">\n            Having any queries about Carleton VPN access?\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last md:p-0 md:mt-0\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Go to: <a href=\"https:\/\/carleton.ca\/its\/help-centre\/remote-access\/ \">https:\/\/carleton.ca\/its\/help-centre\/remote-access\/ <\/a><\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid gap-2 pt-4 pb-3 border-b border-cu-black-100 md:pt-6 md:pb-5 last:border-none first:pt-0 first:md:pt-0 grid-row\">\n        <dt class=\"font-semibold not-prose\">\n            Having any queries about CU Virtual Desktop?\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last md:p-0 md:mt-0\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Go to: <a href=\"https:\/\/carleton.ca\/cudesktop\/\">https:\/\/carleton.ca\/cudesktop\/<\/a><\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid gap-2 pt-4 pb-3 border-b border-cu-black-100 md:pt-6 md:pb-5 last:border-none first:pt-0 first:md:pt-0 grid-row\">\n        <dt class=\"font-semibold not-prose\">\n            Having any issues\/queries regarding Brightspace?\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last md:p-0 md:mt-0\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Go to: <a href=\"https:\/\/carleton.ca\/brightspace\/\">https:\/\/carleton.ca\/brightspace\/<\/a><\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid gap-2 pt-4 pb-3 border-b border-cu-black-100 md:pt-6 md:pb-5 last:border-none first:pt-0 first:md:pt-0 grid-row\">\n        <dt class=\"font-semibold not-prose\">\n            Having issues with any general-purpose lecture hall?\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last md:p-0 md:mt-0\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Go to:<a href=\"https:\/\/carleton.ca\/tls\/\"> <\/a><a href=\"https:\/\/carleton.ca\/tls\/contact-us\/\">https:\/\/carleton.ca\/tls\/contact-us\/<\/a><\/li>\n<\/ul>\n\n\n\n<p><em class=\"myprefix-text-italic\">Please note that while we are responsible for some PC Labs namely AP134, AP236, CB4105, CB4111 and ML153, the Teaching and Learning Services (TLS) are responsible for supporting the lecture halls such as AP132.<\/em><\/p>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid gap-2 pt-4 pb-3 border-b border-cu-black-100 md:pt-6 md:pb-5 last:border-none first:pt-0 first:md:pt-0 grid-row\">\n        <dt class=\"font-semibold not-prose\">\n            Wishing to know about on-campus printing services?\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last md:p-0 md:mt-0\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Go to: <a href=\"https:\/\/carleton.ca\/theprintshop\/\">https:\/\/carleton.ca\/theprintshop\/<\/a><\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid gap-2 pt-4 pb-3 border-b border-cu-black-100 md:pt-6 md:pb-5 last:border-none first:pt-0 first:md:pt-0 grid-row\">\n        <dt class=\"font-semibold not-prose\">\n            Wishing to find out about the Software available to you?\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last md:p-0 md:mt-0\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Go to <a href=\"https:\/\/carleton.ca\/its\/all-services\/computers\/site-licensed-software\/\">https:\/\/carleton.ca\/its\/all-services\/computers\/site-licensed-software\/<\/a><\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid gap-2 pt-4 pb-3 border-b border-cu-black-100 md:pt-6 md:pb-5 last:border-none first:pt-0 first:md:pt-0 grid-row\">\n        <dt class=\"font-semibold not-prose\">\n            Having any issues with your Algonquin College provided credentials and software?\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last md:p-0 md:mt-0\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Go to: <a href=\"https:\/\/www.algonquincollege.com\/its\/about-contact-its\/\">https:\/\/www.algonquincollege.com\/its\/about-contact-its\/<\/a><\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <\/dl>\n\n\n    <\/div>\n<\/section>\n\n\n\n<h2 id=\"contacting-our-helpdesk\" class=\"wp-block-heading\">Contacting our Helpdesk<\/h2>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n        \n    \n    <dl class=\"cu-description cu-component-updated\">\n        \n    <div class=\"grid gap-2 pt-4 pb-3 border-b border-cu-black-100 md:pt-6 md:pb-5 last:border-none first:pt-0 first:md:pt-0 grid-row\">\n        <dt class=\"font-semibold not-prose\">\n            Please be aware that we maintain the following PC labs:\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last md:p-0 md:mt-0\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Azrieli Pavilion <strong class=\"myprefix-text-bold\">AP134<\/strong><\/li>\n\n\n\n<li>Azrieli Pavilion <strong class=\"myprefix-text-bold\">AP236<\/strong><\/li>\n\n\n\n<li>Canal Building <strong class=\"myprefix-text-bold\">CB4105<\/strong><\/li>\n\n\n\n<li>Canal Building <strong class=\"myprefix-text-bold\">CB4111<\/strong><\/li>\n\n\n\n<li>MacOdrum Library <strong class=\"myprefix-text-bold\">ML153<\/strong><\/li>\n<\/ul>\n\n\n\n<p>If you have found an issue with a PC lab computer, you may make a report here: <a href=\"https:\/\/csit.carleton.ca\/report\/\"><strong class=\"myprefix-text-bold\">https:\/\/csit.carleton.ca\/report\/<\/strong><\/a><\/p>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <\/dl>\n\n\n    <\/div>\n<\/section>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-4xl  md:space-y-10 cu-prose-first-last\">\n\n        \n    \n    <div class=\"cu-callout cu-callout--center cu-component border-8 md:border-[12px] border-solid border-cu-black-50 px-8 pt-5 pb-6 md:px-16 md:pt-8 md:py-10 rounded-lg cu-prose-first-last\">\n                    <header class=\"cu-pageheader cu-component cu-prose-first-last  cu-pageheader--center text-center mx-auto\">\n                <h2 id=\"it-helpdesk-contact-information\" class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 text-2xl md:text-3xl lg:text-4xl lg:leading-[3rem] relative cu-pageheader--center text-center mx-auto after:left-1\/2 after:-ml-5 after:absolute after:h-px after:bottom-0 pb-4 after:w-8 after:bg-cu-red\">\n                    IT Helpdesk Contact Information\n                <\/h2>\n            <\/header>\n        \n        \n\n<p>Our standard operating hours are <strong>8AM-12PM and 1PM-4PM, Monday to Friday<\/strong>.<\/p>\n\n\n\n<p> Our office can be found at <strong>Azrieli Pavilion AP232<\/strong>.<\/p>\n\n\n\n<p>You may reach out to us via our email: <a href=\"mailto:CSIT-Helpdesk@cunet.carleton.ca\">CSIT-Helpdesk@cunet.carleton.ca<\/a> and we will get back to you as soon as possible<\/p>\n\n\n    <\/div>\n\n\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Regarding Adobe Creative Cloud licenses for BIT Students Please note that for Bachelor of Information Technology students, Adobe Creative Cloud licenses are distributed and managed through Algonquin Collage, if you have any issues\/queries please contact: https:\/\/www.algonquincollege.com\/its\/about-contact-its\/ Thank you for your interest in the Carleton School of Information Technology (CSIT) IT Helpdesk, please note that we 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