1. Support for Zoom at Carleton
    1. Zoom’s Official Support Site
    2. Carleton Zoom Support Contact Information
    3. Student Technical Support
    4. Zoom Workshops
  2. Getting Started with Zoom
    1. Installing and Setting up Zoom
    2. Scheduling Zoom Meetings
  3. Using Zoom and its Features
  4. Zoom Security & Managing Online Emergencies
  5. Pedagogy Resources
  6. FAQs

Support for Zoom at Carleton

Teaching and Learning Services supports instructors and staff via zoom@carleton.ca for online classroom support and general help with Zoom.

Learn more about web conferencing in general, including best practices and the differences between BigBlueButton, Microsoft Teams and Zoom on our Conferencing at Carleton page.

Zoom Pro Licenses: If you require a Zoom license, please complete this Zoom License Request Form

NOTE for TA’s:  Instructors must request a Zoom license on behalf of their teaching assistants. Please refer to our FAQs below for more information on requesting a license for a TA.

Zoom’s Official Support Site

This is your best resource for all things Zoom. Their short modular tutorial videos are setup to allow you to simply focus on the step you’re looking for help with.

Carleton Zoom Support Contact Information

Email: zoom@carleton.ca

Hours of Operation: While classes are in session: 8am – 10pm Monday-Thursday, 8am-5pm Friday. 8:30am – 4:30pm when classes not in session.

Student Technical Support

Support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.

Zoom Workshops

We are offering a number of online training sessions to help you get started with Zoom. Please visit the EDC’s event page for more information.

Zoom’s official support site also offers Education Webinar sessions each week. Visit zoom.us/events and type ‘Education’ into the search bar to filter the events for educators.

Getting Started with Zoom

Installing and Setting up Zoom

Related links:

Scheduling Zoom Meetings

Related links:

Using Zoom and its Features

The Zoom Waiting Room

Participant Management

Screen Sharing and Annotation

Breakout Rooms


Accessibility and Interpretation

Virtual Backgrounds

Recording and Editing Zoom Sessions

Zoom Security & Managing Online Emergencies

Pedagogy Resources


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