Student Support

You can add different blocks to your dashboard like a Calendar, Upcoming Events, Timeline or an HTML block that you can type text into or embed information from different websites. You can also rearrange the order of the blocks.

Click the following link to find out how: Adding Blocks to your Homepage

Emails sent using cuLearn should appear in your official Carleton inbox. The mail tool in cuLearn allows you to send emails to your instructor, TAs or other members of your class.
NOTE:  cuLearn Mail is for sending emails ONLY; you will not receive any emails through this tool.

The most frequent reason for not receiving emails is often because your inbox is full and will not accept any additional emails. In this case, you must delete old messages to make space. Some students who have previously been employees may also have a Cunet account which has been known to cause problems with cuLearn mail.

Any time there is an issue with your email account you should contact the ITS service desk ext. 3700 or its.service.desk@carleton.ca.

If many of your grades are displayed in the gradebook, but a specific grade item is not visible, your instructor may have hidden that grade until all student marks are ready to be released.

Not all instructors choose to use the grade book to display student marks.  If there are no grades at all, your instructor may have chosen a different way to release your grades to you.

All courses on cuLearn are hidden (by default) until an instructor is ready to release the course to students. If you cannot see your course on cuLearn, your instructor has either not revealed the course yet or has decided to remove access to it.

Keep checking from time to time to see if your course is available. You can also consult with the Instructor as to whether they will be using cuLearn and check that you have properly enrolled in this course.

Your course may close or be permanently removed from cuLearn when it ends so it is your responsibility to have saved all content by the time the course closes. If you need access to a past course, you will need to contact the instructor to make arrangements to gain access to the content.

If the instructor says that you should be able to access the course and you are still unable to see it, please contact Information Technology Services (ITS) at 613-520-3700 or via email.