Student Support

You can add different blocks to your dashboard like a Calendar, Upcoming Events, Timeline or an HTML block that you can type text into or embed information from different websites. You can also customize the arrangement of the blocks on your course page.

For more information on course blocks, see Navigating the Dashboard

Emails sent using cuLearn should appear in your official Carleton inbox. The mail tool in cuLearn allows you to send emails to your instructor, TAs or other members of your class.

NOTE:  cuLearn Mail is for sending emails ONLY; you will not receive any emails through this tool.

The most frequent reason for not receiving emails is often because your inbox is full and will not accept any additional emails. In this case, you must delete old messages to make space. Some students who have previously been employees may also have a Cunet account which has been known to cause problems with cuLearn mail.

Any time there is an issue with your email account you should contact the ITS service desk ext. 3700 or its.service.desk@carleton.ca.

Grades may not be visible to students for a number of different reasons:

• Course instructors may choose not to use the cuLearn gradebook to reveal grades.  Your grades may be released to you in a different format. Contact your instructor with any questions regarding the release of grades.
• If some grades are available, but not others, the unavailable grades may not have been made visible to students yet.
• Access to your grades may be hidden along with your navigation menu.  If you cannot see the left hand navigation menu, you may need to expand it first. To open the navigation menu, click on the hamburger button on the top-left side of your course page. The hamburger button is an icon with three horizontal lines located beside the cuLearn logo. Clicking this button will expand your navigation menu and give you access to the Grades link.

For instructions and screenshots about accessing grades in cuLearn, see Grades.

• All courses on cuLearn are hidden (by default) until an instructor is ready to release the course to students. If you cannot see your course on cuLearn, your instructor has either not revealed the course yet or has decided to remove access to it. You can consult with the Instructor as to whether they will be using cuLearn and confirm that you have properly enrolled in the course.
• Your course may be permanently removed from cuLearn when it ends. It is your responsibility to save all content by the time the course closes. If you need access to a past course, you will need to contact the instructor to make arrangements to access the content.

If the instructor says that you should be able to access the course and you are still unable to see it, please contact Information Technology Services (ITS) at 613-520-3700 or via email.