- If you encounter a connection problem, clear your browser’s cache , and/or try a different browser (we support Firefox, Google Chrome, Opera, Safari or Microsoft Edge).
- Make sure your browser and plugins are up to date.
- If you can, try connecting on a different device. That helps narrow down where the problem is.
- Check that no other heavy internet usage device and programs are running within your local network.
- If you are connecting wirelessly, make sure your device has good signal reception. Walls, floor, microwave, duct-work, heavy furniture, even a neighbour’s wireless signal can affect your connection.
- Using free WiFi at a restaurant or coffee shop? Be aware that it usually isn’t strong enough to stream reliably.
- Viruses and malware can slow things down considerably. Make sure your anti-virus is up to date and run a scan.
- If you are a VOD subscriber, download the lecture to get around connection issues while playing.
- If you are downloading, only download 1 or 2 files at a time. Don’t close the browser before the download task finishes.
- Once you download the file, you will need a player that can handle mp4 files. If you don’t have one, VLC is recommended.