{"id":266,"date":"2017-06-22T14:43:37","date_gmt":"2017-06-22T18:43:37","guid":{"rendered":"https:\/\/carleton.ca\/cuonthego\/?page_id=266"},"modified":"2026-03-06T15:32:40","modified_gmt":"2026-03-06T20:32:40","slug":"support","status":"publish","type":"page","link":"https:\/\/carleton.ca\/cuonthego\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-max  md:space-y-10 cu-prose-first-last\">\n\n        \n                    \n                    \n            \n    <div class=\"cu-wideimage relative flex items-center justify-center mx-auto px-8 overflow-hidden md:px-16 rounded-xl not-prose  my-6 md:my-12 first:mt-0 bg-opacity-50 bg-cover bg-cu-black-50 py-24 md:py-28 lg:py-36 xl:py-48\" style=\"background-image: url(https:\/\/carleton.ca\/cuonthego\/wp-content\/uploads\/sites\/68\/support_1600x700_acf_cropped.jpg); background-position: 50% 50%;\">\n\n                    <div class=\"absolute top-0 w-full h-screen\" style=\"background-color:rgba(0,0,0,0.600);\"><\/div>\n        \n        <div class=\"relative z-[2] max-w-4xl w-full flex flex-col items-center gap-2 cu-wideimage-image cu-zero-first-last\">\n            <header class=\"mx-auto mb-6 text-center text-white cu-pageheader cu-component-updated cu-pageheader--center md:mb-12\">\n\n                                    <h1 class=\"cu-prose-first-last font-semibold mb-2 text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] cu-pageheader--center text-center mx-auto after:left-px\">\n                        Support\n                    <\/h1>\n                \n                            <\/header>\n        <\/div>\n\n            <\/div>\n\n    \n\n    <\/div>\n<\/section>\n\n\n\n<h2 id=\"having-problems\" class=\"wp-block-heading\">Having Problems?<\/h2>\n\n\n\n<p>Please see our <a href=\"https:\/\/carleton.ca\/cuonthego\/support\/troubleshooting-tips\/\">troubleshooting tips<\/a> page for the most common issues users have \u2013 and solutions to them!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cuonthego.blazeloop.com\/\">Chat with us online<\/a><\/div>\n<\/div>\n\n\n\n<h2 id=\"still-having-problems-please-let-us-know\" class=\"wp-block-heading\">Still Having Problems? Please let us know!<\/h2>\n\n\n\n<p>If one of our locations is not functioning properly, or you&nbsp;want to know how to use a particular function on the machine, get in touch with us \u2013 we\u2019re happy to help!<\/p>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n        \n    <div class=\"grid gap-6 mx-auto my-6 cu-column md:gap-10 md:grid-cols-2 md:my-10 first:mt-0\">\n        \n<div class=\"cu-column-content\">\n    \n\n<p><strong>Phone<\/strong>:<strong><br>\n<\/strong><a href=\"tel:613-520-3625\">613-520-3625<\/a><\/p>\n\n\n\n<p><strong>Email<\/strong>:<br>\n<a href=\"mailto:theprintshop@carleton.ca\" target=\"_blank\" rel=\"noopener noreferrer\">theprintshop@carleton.ca<\/a><\/p>\n\n\n\n<p>(Please include the building name, floor #, and room # to help us fix the problem faster!)<\/p>\n\n\n<\/div>\n\n\n<div class=\"cu-column-content\">\n    \n\n<p><strong>Online:<br>\n<\/strong><a href=\"https:\/\/carleton.ca\/cuonthego\/support-2\/report-problem-cu-go\/\">Report a Problem with CU on the GO Online<\/a><\/p>\n\n\n\n<p><strong>Request a Refund:<br>\n<\/strong><a href=\"http:\/\/carleton.ca\/campuscard\/forms\/printer-error-refund-application\/\">Request a Refund for a CU on the GO transaction<\/a><\/p>\n\n\n<\/div>\n\n\n    <\/div>\n\n\n    <\/div>\n<\/section>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"466\" src=\"https:\/\/carleton.ca\/cuonthego\/wp-content\/uploads\/sites\/68\/The-Print-Shop-Logo-Outlines_Artboard-1-1400x466.png\" alt=\"The Print Shop logo\" class=\"wp-image-325\" srcset=\"https:\/\/carleton.ca\/cuonthego\/wp-content\/uploads\/sites\/68\/The-Print-Shop-Logo-Outlines_Artboard-1-1400x466.png 1400w, https:\/\/carleton.ca\/cuonthego\/wp-content\/uploads\/sites\/68\/The-Print-Shop-Logo-Outlines_Artboard-1-300x100.png 300w, https:\/\/carleton.ca\/cuonthego\/wp-content\/uploads\/sites\/68\/The-Print-Shop-Logo-Outlines_Artboard-1-400x133.png 400w, https:\/\/carleton.ca\/cuonthego\/wp-content\/uploads\/sites\/68\/The-Print-Shop-Logo-Outlines_Artboard-1-768x255.png 768w, https:\/\/carleton.ca\/cuonthego\/wp-content\/uploads\/sites\/68\/The-Print-Shop-Logo-Outlines_Artboard-1-700x233.png 700w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>CU on the GO is operated by <a href=\"http:\/\/www.carleton.ca\/theprintshop\">The Carleton University Print Shop<\/a>. If you&nbsp;would like to provide feedback about this service, please contact us!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Having Problems? Please see our troubleshooting tips page for the most common issues users have \u2013 and solutions to them! Still Having Problems? Please let us know! If one of our locations is not functioning properly, or you&nbsp;want to know how to use a particular function on the machine, get in touch with us \u2013 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[19],"class_list":["post-266","page","type-page","status-publish","hentry","cu_page_type-general"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/cuonthego\/wp-json\/wp\/v2\/pages\/266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/cuonthego\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/cuonthego\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/cuonthego\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/cuonthego\/wp-json\/wp\/v2\/comments?post=266"}],"version-history":[{"count":5,"href":"https:\/\/carleton.ca\/cuonthego\/wp-json\/wp\/v2\/pages\/266\/revisions"}],"predecessor-version":[{"id":621,"href":"https:\/\/carleton.ca\/cuonthego\/wp-json\/wp\/v2\/pages\/266\/revisions\/621"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/cuonthego\/wp-json\/wp\/v2\/media?parent=266"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/cuonthego\/wp-json\/wp\/v2\/cu_page_type?post=266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}