{"id":5316,"date":"2026-08-10T18:37:12","date_gmt":"2026-08-10T22:37:12","guid":{"rendered":"https:\/\/carleton.ca\/cutheme-docs\/?page_id=5316"},"modified":"2026-08-10T18:50:37","modified_gmt":"2026-08-10T22:50:37","slug":"support-feedback","status":"publish","type":"page","link":"https:\/\/carleton.ca\/cutheme-docs\/support-feedback\/","title":{"rendered":"Support &amp; Feedback"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Support &#038; Feedback\n                    <\/h1>\n                \n                                \n                                    \n\n<p class=\"wp-block-paragraph\">If you need assistance with your website, the <strong><a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/5\">ITS Service Desk<\/a><\/strong> is your first point of contact for support. The Service Desk can help troubleshoot issues, answer questions, and connect you with the appropriate team when needed.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/5\/group\/169\" target=\"_blank\" rel=\"noreferrer noopener\">Submit a Ticket<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-light-grey is-style-light-grey--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/carleton.ca\/cutheme-docs\/support-feedback\/cutheme-feedback\/\">Provide Feedback<\/a><\/div>\n<\/div>\n\n\n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<p class=\"wp-block-paragraph\">Below, you&#8217;ll find links to support topics and resources related to the Enterprise Web Platform. Before submitting a request, we recommend reviewing these sections, as they may provide the guidance or solution you&#8217;re looking for.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you&#8217;re experiencing a technical issue, looking for documentation, or seeking help with a specific feature, we&#8217;re here to support you every step of the way.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Below, you&#8217;ll find links to support topics and resources related to the Enterprise Web Platform. Before submitting a request, we recommend reviewing these sections, as they may provide the guidance or solution you&#8217;re looking for. Whether you&#8217;re experiencing a technical issue, looking for documentation, or seeking help with a specific feature, we&#8217;re here to support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[11],"class_list":["post-5316","page","type-page","status-publish","hentry","cu_page_type-general"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/pages\/5316","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/comments?post=5316"}],"version-history":[{"count":0,"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/pages\/5316\/revisions"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/media?parent=5316"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/cu_page_type?post=5316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}