{"id":32,"date":"2018-09-17T16:35:06","date_gmt":"2018-09-17T20:35:06","guid":{"rendered":"https:\/\/carleton.ca\/departmentalprinters\/?page_id=32"},"modified":"2026-02-24T11:44:46","modified_gmt":"2026-02-24T16:44:46","slug":"support","status":"publish","type":"page","link":"https:\/\/carleton.ca\/departmentalprinters\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-max  md:space-y-10 cu-prose-first-last\">\n\n        \n                    \n                    \n            \n    <div class=\"cu-wideimage relative flex items-center justify-center mx-auto px-8 overflow-hidden md:px-16 rounded-xl not-prose  my-6 md:my-12 first:mt-0 bg-opacity-50 bg-cover bg-cu-black-50 py-24 md:py-28 lg:py-36 xl:py-48\" style=\"background-image: url(https:\/\/carleton.ca\/departmentalprinters\/wp-content\/uploads\/sites\/70\/\/printer-banner-768x336.jpg); background-position: 50% 50%;\">\n\n                    <div class=\"absolute top-0 w-full h-screen\" style=\"background-color:rgba(0,0,0,0.600);\"><\/div>\n        \n        <div class=\"relative z-[2] max-w-4xl w-full flex flex-col items-center gap-2 cu-wideimage-image cu-zero-first-last\">\n            <header class=\"mx-auto mb-6 text-center text-white cu-pageheader cu-component-updated cu-pageheader--center md:mb-12\">\n\n                                    <h1 class=\"cu-prose-first-last font-semibold mb-2 text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] cu-pageheader--center text-center mx-auto after:left-px\">\n                        Support\n                    <\/h1>\n                \n                            <\/header>\n        <\/div>\n\n            <\/div>\n\n    \n\n    <\/div>\n<\/section>\n\n\n\n<h2 id=\"want-a-departmental-printer\" class=\"wp-block-heading\">Want a Departmental Printer?<\/h2>\n\n\n\n<p>Please&nbsp;<a href=\"https:\/\/carleton.ca\/departmentalprinters\/contact-us\/\">contact us<\/a>&nbsp;directly to discuss your requirements.<\/p>\n\n\n\n<h2 id=\"need-more-paper\" class=\"wp-block-heading\">Need more paper?<\/h2>\n\n\n\n<p>Order more through&nbsp;<a href=\"https:\/\/solutions.sciquest.com\/apps\/Router\/Login?OrgName=Carleton\">eShop<\/a>&nbsp;now! <\/p>\n\n\n\n<h2 id=\"need-more-staple-cartridges\" class=\"wp-block-heading\">Need more staple cartridges?<\/h2>\n\n\n\n<p>To order stapler cartridges, please call&nbsp;<a href=\"tel:1-800-263-4410\" type=\"tel\" id=\"tel:1-800-263-4410\">1-800-263-4410<\/a>.&nbsp;<strong>Please note that there is a cost to getting the cartridges (though toner and toner waste bins are free).&nbsp;<\/strong><\/p>\n\n\n\n<p>You will need to give your Site ID number (an 8-digit number beginning with 98), which is located on the sticker on the front of your device.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"240\" src=\"https:\/\/carleton.ca\/departmentalprinters\/wp-content\/uploads\/sites\/70\/\/2026\/02\/KM-Site-ID-Sticker.jpg\" alt=\"Image of site ID sticker on MFD\" class=\"wp-image-2095\"\/><\/figure>\n\n\n\n<h2 id=\"need-more-toner-or-waste-toner-bins\" class=\"wp-block-heading\">Need more toner or waste toner bins?<\/h2>\n\n\n\n<p>To order toner and toner waste bins, please call&nbsp;<a href=\"tel:1-800-263-4410\" type=\"tel\" id=\"tel:1-800-263-4410\">1-800-263-4410<\/a>.<\/p>\n\n\n\n<p>You will need to give your Site ID number (an 8-digit number beginning with 98), which is located on the sticker on the front of your device.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"240\" src=\"https:\/\/carleton.ca\/departmentalprinters\/wp-content\/uploads\/sites\/70\/\/2026\/02\/KM-Site-ID-Sticker.jpg\" alt=\"Image of site ID sticker on MFD\" class=\"wp-image-2095\"\/><\/figure>\n\n\n\n<h2 id=\"need-to-move-your-copier-to-a-new-location\" class=\"wp-block-heading\">Need to move your copier to a new location?<\/h2>\n\n\n\n<p>Please complete the&nbsp;<a href=\"https:\/\/carleton.ca\/departmentalprinters\/departmental-printer-mfd-move-request\/\">Copier Move Request<\/a>&nbsp;form. Note that the network jack used by our fleet has a custom configuration, plugging it in to a standard CUNET jack will not work. <\/p>\n\n\n\n<h2 id=\"need-to-place-a-service-call\" class=\"wp-block-heading\">Need to place a service call?<\/h2>\n\n\n\n<p>To place a service call for your printer, please call&nbsp;<a href=\"tel:1-800-263-4410\" type=\"tel\" id=\"tel:1-800-263-4410\">1-800-263-4410<\/a>.<\/p>\n\n\n\n<p>You will need to give your Site ID number (an 8-digit number beginning with 98), which is located on the sticker on the front of your device.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"240\" src=\"https:\/\/carleton.ca\/departmentalprinters\/wp-content\/uploads\/sites\/70\/\/2026\/02\/KM-Site-ID-Sticker.jpg\" alt=\"Image of site ID sticker on MFD\" class=\"wp-image-2095\"\/><\/figure>\n\n\n\n<h2 id=\"training-videos\" class=\"wp-block-heading\">Training Videos<\/h2>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-7xl  md:space-y-10 cu-prose-first-last\">\n\n                \n        <div class=\"cu-column cu-component not-contained mx-auto grid max-w-7xl md:grid-cols-2 lg:grid-cols-4 gap-6 md:gap-10\">\n            \n\n<div class=\"not-prose cu-card rounded-lg @container md:max-w-xl flex flex-col gap-3 bg-white shadow-lg shadow-cu-black-100   \">\n            <figure class=\"mx-6 mt-6 mb-2 overflow-hidden max-w-[45%] @xl:md:max-w-[25%] rounded-md aspect-[4\/2.7]\">\n            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/carleton.ca\/departmentalprinters\/wp-content\/uploads\/sites\/70\/\/Intro-300x200.jpg\" alt=\"\" width=\"200\" height=\"133\"><\/figure>\n        \n                        <header class=\"flex flex-col gap-3  px-6 first:mt-6\">\n                \n        \n    \n    <h2 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        Introduction\n    <\/h2>\n\n            <\/header>\n\n        \n                    <div class=\"flex flex-col px-6\">\n                <p class=\"text-base text-cu-black-700\">\n                    Watch our introductory videos here. \n                <\/p>\n            <\/div>\n        \n                                \n            <footer class=\"px-6 pt-3 mt-auto text-white md:pt-5\">\n                <a  href=\"https:\/\/itraining.konicaminolta.eu\/fileadmin\/applications\/c368\/en\/html\/c368_en_01-01.html\" class=\"cu-button cu-button--red cu-button--small\">\n                    View\n                <\/a>\n            <\/footer>\n            <\/div>\n    \n\n\n<div class=\"not-prose cu-card rounded-lg @container md:max-w-xl flex flex-col gap-3 bg-white shadow-lg shadow-cu-black-100   \">\n            <figure class=\"mx-6 mt-6 mb-2 overflow-hidden max-w-[45%] @xl:md:max-w-[25%] rounded-md aspect-[4\/2.7]\">\n            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/carleton.ca\/departmentalprinters\/wp-content\/uploads\/sites\/70\/\/Printing-300x200.jpg\" alt=\"\" width=\"200\" height=\"133\"><\/figure>\n        \n                        <header class=\"flex flex-col gap-3  px-6 first:mt-6\">\n                \n        \n    \n    <h2 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        Printing\n    <\/h2>\n\n            <\/header>\n\n        \n                    <div class=\"flex flex-col px-6\">\n                <p class=\"text-base text-cu-black-700\">\n                    Watch our printing related videos here. \n                <\/p>\n            <\/div>\n        \n                                \n            <footer class=\"px-6 pt-3 mt-auto text-white md:pt-5\">\n                <a  href=\"https:\/\/itraining.konicaminolta.eu\/fileadmin\/applications\/c368\/en\/html\/c368_en_07-01.html\" class=\"cu-button cu-button--red cu-button--small\">\n                    View\n                <\/a>\n            <\/footer>\n            <\/div>\n    \n\n\n<div class=\"not-prose cu-card rounded-lg @container md:max-w-xl flex flex-col gap-3 bg-white shadow-lg shadow-cu-black-100   \">\n            <figure class=\"mx-6 mt-6 mb-2 overflow-hidden max-w-[45%] @xl:md:max-w-[25%] rounded-md aspect-[4\/2.7]\">\n            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/carleton.ca\/departmentalprinters\/wp-content\/uploads\/sites\/70\/\/Copying-300x200.jpg\" alt=\"\" width=\"200\" height=\"133\"><\/figure>\n        \n                        <header class=\"flex flex-col gap-3  px-6 first:mt-6\">\n                \n        \n    \n    <h2 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        Copying\n    <\/h2>\n\n            <\/header>\n\n        \n                    <div class=\"flex flex-col px-6\">\n                <p class=\"text-base text-cu-black-700\">\n                    Watch our copying related videos here. \n                <\/p>\n            <\/div>\n        \n                                \n            <footer class=\"px-6 pt-3 mt-auto text-white md:pt-5\">\n                <a  href=\"https:\/\/itraining.konicaminolta.eu\/fileadmin\/applications\/c368\/en\/html\/c368_en_04-01.html\" class=\"cu-button cu-button--red cu-button--small\">\n                    View\n                <\/a>\n            <\/footer>\n            <\/div>\n    \n\n\n<div class=\"not-prose cu-card rounded-lg @container md:max-w-xl flex flex-col gap-3 bg-white shadow-lg shadow-cu-black-100   \">\n            <figure class=\"mx-6 mt-6 mb-2 overflow-hidden max-w-[45%] @xl:md:max-w-[25%] rounded-md aspect-[4\/2.7]\">\n            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/carleton.ca\/departmentalprinters\/wp-content\/uploads\/sites\/70\/\/Scanning-300x200.jpg\" alt=\"\" width=\"200\" height=\"133\"><\/figure>\n        \n                        <header class=\"flex flex-col gap-3  px-6 first:mt-6\">\n                \n        \n    \n    <h2 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        Scanning\n    <\/h2>\n\n            <\/header>\n\n        \n                    <div class=\"flex flex-col px-6\">\n                <p class=\"text-base text-cu-black-700\">\n                    Watch our scanning related videos here. \n                <\/p>\n            <\/div>\n        \n                                \n            <footer class=\"px-6 pt-3 mt-auto text-white md:pt-5\">\n                <a  href=\"https:\/\/itraining.konicaminolta.eu\/fileadmin\/applications\/c368\/en\/html\/c368_en_05-01.html\" class=\"cu-button cu-button--red cu-button--small\">\n                    View\n                <\/a>\n            <\/footer>\n            <\/div>\n    \n\n        <\/div>\n\n        \n    <\/div>\n<\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Want a Departmental Printer? Please&nbsp;contact us&nbsp;directly to discuss your requirements. Need more paper? Order more through&nbsp;eShop&nbsp;now! Need more staple cartridges? To order stapler cartridges, please call&nbsp;1-800-263-4410.&nbsp;Please note that there is a cost to getting the cartridges (though toner and toner waste bins are free).&nbsp; You will need to give your Site ID number (an 8-digit [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[32],"class_list":["post-32","page","type-page","status-publish","hentry","cu_page_type-general"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/departmentalprinters\/wp-json\/wp\/v2\/pages\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/departmentalprinters\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/departmentalprinters\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/departmentalprinters\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/departmentalprinters\/wp-json\/wp\/v2\/comments?post=32"}],"version-history":[{"count":4,"href":"https:\/\/carleton.ca\/departmentalprinters\/wp-json\/wp\/v2\/pages\/32\/revisions"}],"predecessor-version":[{"id":2096,"href":"https:\/\/carleton.ca\/departmentalprinters\/wp-json\/wp\/v2\/pages\/32\/revisions\/2096"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/departmentalprinters\/wp-json\/wp\/v2\/media?parent=32"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/departmentalprinters\/wp-json\/wp\/v2\/cu_page_type?post=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}