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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

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Question 1

Persons with disabilities encounter different types of barriers to participation. What kind of barrier to accessibility exists in a campus store with a “no refund” policy that sells university-logo paraphernalia, including clothing, but does not have a change room large enough to accommodate someone who uses a power scooter?

a) Architectural or structural barrier
b) Attitudinal barrier
b) Information and communication barrier
d) Systemic barrier
e) Technological barrier


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