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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

What Would You Do?

In the classroom

After class, Mia, a student with a disability, presents her professor with a letter from the Disability Services Office, informing him about several requirements she has in order to participate in the class. Within earshot of several other students leaving the classroom, the professor asks in a brisk tone, “Why do you need to write the tests separately? What’s wrong?”


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