Getting StartedWelcome to this module on Communicating and Interacting with Customers with Disabilities, the second in the Accessible Customer Service eLearning course for the Council of Ontario Universities.
If you’ve completed the first module, Understanding the AODA and the Accessibility Standards for Customer Service, you already know that Ontario universities are required to provide accessible service to their customers. A big part of accessible customer service is knowing how to communicate with people with different disabilities.
    |
Resources | Map | Back | Next |