Jump to Navigation

Council of Ontario Universities Logo


Module 2 — Communicating with Customers with Disabilities

Check Your Knowledge

Question 1

You are welcoming alumni from the Faculty of Medicine to the meet-and-greet session before the start of a mini-lecture series. Your guests include alumni from cohorts spanning at least 25 years. A visitor with vision loss asks you to direct him to the registration table. Which one of these four actions would you AVOID when communicating with this person?

a) Speak directly to the person, not to his or her support person or companion.
b) Take the arm of the person with vision loss and direct him or her to the registration table.
c) Give clear and precise directions to orient the person to the surroundings.
d) Say your name even if you know the person well, since many voices sound similar.


This button changes the font size to 14 This button changes the font size to 15 This button changes the font size to 16 This button changes the font size to 17 Resources Map Back Next