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Module 2 — Communicating with Customers with Disabilities

Communicating & Interacting with Customers with Disabilities

Hearing Loss

Note that Deaf spelled with a capital D is used to refer to persons who are deaf or hard of hearing and who identify with the culture, society and language of Deaf people, which is based on Sign Language. Their preferred mode of communication is Sign.

Tips

When you are communicating with someone with hearing loss, the following strategies can be helpful.

Did You Know?

If you like to learn languages, why not consider learning sign language? Like any other language, it takes quite a while to become fluent. However, an introductory course will give you enough signs to greet, welcome and exchange some basic information. Deaf people always appreciate it when hearing people attempt to speak with them in their language.


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