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Module 2 — Communicating with Customers with Disabilities

Other Disabilities

The students, faculty, alumni, visitors, guests and members of the public you communicate and interact with on campus may also have disabilities we haven’t discussed here. Chronic health conditions, such as asthma, arthritis, diabetes, lupus, sickle cell anemia and hemophilia are disabilities that may affect a person’s ability to move around, sit, stand or do other things.

Many people don’t think of these health conditions as disabilities requiring accessibility considerations, but in some cases, they do. For example, some people with diabetes need to monitor their diet very carefully and there is nothing more unwelcoming for them to attend an event only to find they can’t share in the refreshments. When hosting an event where food will be served, be sure to ask your guests or attendees to indicate if they have any food restrictions, to help you plan accordingly.


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