Communicating & Interacting with Customers with Disabilities
When information is intended for a wide audience, as in a speech by university leaders, it is good practice to provide the information in a variety of formats. The key to good customer service is to make information available in as many ways as is reasonably possible; preparing a text-only version enables you and other planners to respond in a timely manner to requests for other formats, such as Braille copies, which requires more specialized effort.
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