Jump to Navigation

Council of Ontario Universities Logo


Module 2 — Communicating with Customers with Disabilities

What Would You Do?

Question 2

How should Elaine respond to this question about alternate formats?

a) Ask the student if she knows for sure that the research participant requires the materials in Braille.
b) Suggest that the grad student confirm with the participant whether she needs materials in a different format.
c) Inform the student that many persons with vision loss can access materials with a screen reader, which just requires a text-only electronic format.
d) All of the above

The correct answer is d) All of the above. Elaine should suggest all of these things to the grad student, whose good intentions may be misguided. Not all people with vision loss read Braille, so it’s important to confirm with the person how they would prefer to receive the information in question


This button changes the font size to 14 This button changes the font size to 15 This button changes the font size to 16 This button changes the font size to 17 Resources Map Back Next