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Module 2 — Communicating with Customers with Disabilities

What Would You Do?

Question 3

Why would the Department Head bring a chair with him?

a) It has been a long day and he is tired.
b) He offers the chair to one of the Yasmine’s colleagues so that she may rest her feet.
c) He wants to chat with Yasmine at eye level.
d) He wants to create a seating circle for the group.

The correct answer is c) He wants to chat with Yasmine at eye level. The Department Head knows that it is uncomfortable for a seated person to look straight up for a long period of time, so he brings a chair with him to be able to chat with Yasmine at eye level. If conversation proceeds for more than a few minutes, and it is possible to do so, you should sit down in order to share eye level, like the Department Head does here.


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