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Module 3 – Serving Customers with Disabilities

Check Your Knowledge

Question 2

What should you do?

a) Ask Owena if the dog can wait outside of the room during the meeting, telling her that you will alert her to any emergencies or other information.
b) Tell Henry that a change in the seating arrangement will really mess up your plans for the meeting and ask if his allergy is so severe that he can’t bear it just for this meeting.
c) Modify the questions and/or seating to meet Henry’s request.

The correct answer is c) Modify the questions and/or seating to meet Henry’s request. Options a and b ignore the rights of access for one or the other participant. Only option c responds sufficiently to both of their rights to participate in the meeting in a way that respects their particular access need.


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