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Module 3 – Serving Customers with Disabilities

What Would You Do?

Question 1

How can you follow through with your decision while respecting these students’ accessibility needs?

a) Tell yourself that any students with disabilities in your class can forgo their use of laptops for this one lecture.
b) Prepare and distribute hard copies of your lecture notes at the beginning of class.
c) When asking the students to put away their laptops, tell them you have posted your lecture notes on the course website and that they can access them after class.

The correct answer is c) When asking the students to put away their laptops, tell them you have posted your lecture notes on the course website and that they can access them after class. While option b may seem reasonable, only option c, which makes the notes available electronically, recognizes the fact that some students with disabilities may use a laptop for a variety of disability-related reasons, including the use of screen-reading software.

It is important to recognize that in certain circumstances students may absolutely require the use of a laptop for disability-related reasons. Questions about these individual cases are best handled through your disability services office.


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