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Module 3 – Serving Customers with Disabilities

What Would You Do?

In campus facilities

You work as a shift supervisor at the circulation desk in the main campus library. There is a large bank of computers located just to the left of the circulation desk. Immediately adjacent to the computers is a small café with a few tables.

Over the past couple of weeks you’ve noticed a middle aged man, accompanied by a medium size dog, using a computer right next to the café. The dog does not wear a harness or have any other markings indicating it is a service animal. And, from what you can tell, the man doesn’t seem to have a disability.

You are aware of the library’s policy that states patrons cannot bring animals into the library unless they are service animals. You think this man is bringing his pet to the library. What would you do?


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