{"id":3701,"date":"2015-10-30T15:37:27","date_gmt":"2015-10-30T19:37:27","guid":{"rendered":"http:\/\/carleton.ca\/facts\/?page_id=3701"},"modified":"2023-07-07T08:53:11","modified_gmt":"2023-07-07T12:53:11","slug":"eshop-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/","title":{"rendered":"eShop Frequently Asked Questions"},"content":{"rendered":"<p>Thank you for your questions!\u00a0 We are tracking the answers and posting them here.\u00a0 Many more to follow!<\/p>\n<p>Are we missing the FAQ you&#8217;re looking for?\u00a0 Email us at &#102;&#x61;&#99;&#x74;&#115;&#x40;&#99;&#x61;&#114;&#x6c;&#101;&#x74;&#111;&#x6e;&#46;&#x63;&#97;.<\/p>\n<h3>General<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/purchasing\/eshop\/\" target=\"_blank\" rel=\"noopener noreferrer\">What is eShop?<\/a><\/li>\n<\/ul>\n<h3>Getting Started<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/faq-who-has-access-to-eshop\/\">Who has access to eShop?<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/faq-how-do-i-log-into-eshop\/\"><span class=\"slide-title\">How do I log into eShop?<\/span><\/a><\/li>\n<li><span class=\"slide-title\"><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/faq-i-cant-log-in-what-should-i-do\/\">I can&#8217;t log in.\u00a0 What should I do?<\/a><br \/>\n<\/span><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/faq-who-do-i-contact\/\"><span class=\"slide-title\">Who do I contact if I need assistance with eShop?<\/span><\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/faq-control-eshop-emails\/\">Can I control the number of eShop emails that I receive?<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/reviewing-notifications\/\">Reviewing Notifications in eShop<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/faq-approver-will-away\/\">You are an approver who will be away.<\/a><\/li>\n<\/ul>\n<h3>Vendors and Catalogues<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/faq-vendor-sells-item-not-eshop\/\">What if the vendor sells the item I want, but it is not in eShop?<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/faq-vendor-not-eshop\/\">What if the vendor is not in eShop?<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/faq-eshop-vendor-currency\/\">What do I do when an eShop vendor does not have the currency I need?<\/a><\/li>\n<li>Information Technology Services (ITS)\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/standard-imaged-computers\/\">How do I find the standard imaged desktop computers or laptops in eShop?<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/change-shipping-address\/\">When you have a computer imaged by ITS Hardware Services, be sure to change the shipping address.<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Dining Services\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/increased-catering-order\/\">I\u2019ve increased a Dining Services catering order that I submitted through eShop.\u00a0 How do I pay for the increase?<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/less-3-days-away\/\">I have to place a Dining Services catering order for an event that is less than 3 days away.<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Funding<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/access-to-funding-source\/\">How do I get access to a funding source?<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/grant-student-access-funding\/\">How do I grant a student\/ colleague\/ administrator access to my funding?<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/set-funding-default\/\">How do I set a funding default?<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/what-is-an-index\/\">What is an index?<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/commodity-codes\/\">Where can I find the complete list of commodity codes and associated account codes?<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/list-of-commonly-used-codes\/\">I always use the same activity codes.\u00a0 Can I make a list of commonly used codes to choose from?<\/a><\/li>\n<\/ul>\n<h3>Cheque Requisitions<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/filling-out-eshop-cheque-requisitions\/\">Important facts to know when filling out eShop cheque requisitions.<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/what-address-do-i-use-when-i-am-checking-out-a-cart-with-a-cheque-requisition-in-it\/\">What address do I use when I am checking out a cart with a cheque requisition in it?<\/a><\/li>\n<\/ul>\n<h3>Assigning Carts<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/how-do-i-view-the-documents-related-to-an-assigned-cart\/\">How do I view the documents related to an assigned cart?<\/a><\/li>\n<\/ul>\n<h3>Other<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/submitted-a-requisition-can-i-still-make-a-change\/\">I&#8217;ve submitted a requisition.\u00a0 Can I still make a change to it?<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/faq-shipping-costs-in-eshop\/\">Shipping Costs in eShop.<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/facts\/change-which-period-a-transaction-is-billed-to\/\">How to change which period a transaction is billed to.<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for your questions!\u00a0 We are tracking the answers and posting them here.\u00a0 Many more to follow! Are we missing the FAQ you&#8217;re looking for?\u00a0 Email us at facts&#64;ca&#114;&#108;&#101;&#116;&#111;&#110;&#46;&#99;&#97;. General What is eShop? Getting Started Who has access to eShop? How do I log into eShop? I can&#8217;t log in.\u00a0 What should I do? [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":3581,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>eShop Frequently Asked Questions<\/title>\n<meta name=\"description\" content=\"FACTS program, eShop Frequently Asked Questions\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/\",\"url\":\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/\",\"name\":\"eShop Frequently Asked Questions\",\"isPartOf\":{\"@id\":\"https:\/\/carleton.ca\/facts\/#website\"},\"datePublished\":\"2015-10-30T19:37:27+00:00\",\"dateModified\":\"2023-07-07T12:53:11+00:00\",\"description\":\"FACTS program, eShop Frequently Asked Questions\",\"breadcrumb\":{\"@id\":\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/carleton.ca\/facts\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"eShop Tools, Support and Training\",\"item\":\"https:\/\/carleton.ca\/facts\/eshop\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"eShop Frequently Asked Questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/carleton.ca\/facts\/#website\",\"url\":\"https:\/\/carleton.ca\/facts\/\",\"name\":\"Financial Administration Community Training &amp; 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