{"id":3716,"date":"2015-10-30T15:49:31","date_gmt":"2015-10-30T19:49:31","guid":{"rendered":"http:\/\/carleton.ca\/facts\/?page_id=3716"},"modified":"2022-04-20T15:47:24","modified_gmt":"2022-04-20T19:47:24","slug":"faq-i-cant-log-in-what-should-i-do","status":"publish","type":"page","link":"https:\/\/carleton.ca\/facts\/eshop\/eshop-frequently-asked-questions\/faq-i-cant-log-in-what-should-i-do\/","title":{"rendered":"FAQ: I can&#8217;t log in.  What should I do?"},"content":{"rendered":"<p>If you cannot log into eShop, you may have encountered one of the following issues:<\/p>\n<ul>\n<li>The credentials you provided are invalid, either because you entered the wrong user name\/ password combination or you have not signed up for MyCarletonOne.\u00a0 Visit <a href=\"https:\/\/carleton.ca\/its\/all-services\/accounts-and-passwords\/\" target=\"_blank\" rel=\"noopener noreferrer\">MyCarletonOne<\/a> if you experience this issue.<\/li>\n<li>eShop was built on our existing Financial Security system.\u00a0 Anyone who has posting or signing authority on a Carleton funding source should have access; however, if you have never logged into FAST or Travel and Expense before, you may not have any access.<\/li>\n<li>Use FAAM in <a href=\"https:\/\/cufed.carleton.ca\/adfs\/ls\/?wa=wsignin1.0&amp;wtrealm=urn:cas:cas5prod\" target=\"_blank\" rel=\"noopener noreferrer\">Carleton Central<\/a> to request access to eShop (<a href=\"https:\/\/carleton.ca\/facts\/faam\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/carleton.ca\/facts\/faam\/<\/a>).<\/li>\n<li>Email <a href=\"&#109;a&#x69;l&#x74;o&#x3a;&#102;&#x69;&#110;&#x61;&#110;c&#x69;a&#x6c;&#46;&#x73;&#121;&#x73;&#116;&#x65;&#109;&#x73;&#64;c&#x61;r&#x6c;e&#x74;&#111;&#x6e;&#46;&#x63;&#97;\" target=\"_blank\" rel=\"noopener noreferrer\">Financial Information Systems<\/a>\u00a0if you have questions.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you cannot log into eShop, you may have encountered one of the following issues: The credentials you provided are invalid, either because you entered the wrong user name\/ password combination or you have not signed up for MyCarletonOne.\u00a0 Visit MyCarletonOne if you experience this issue. eShop was built on our existing Financial Security system.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":3701,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ: I can&#039;t log in. 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