Below is a list of different service groups on campus and who to contact for help.

Contact FASS CSU at:
310 Paterson Hall – (613) 520-2600 ext.1500 or fass.csu@carleton.ca for:
support and consulting for the Faculty of Arts and Social Sciences

  • on-site troubleshooting
  • computer account maintenance (new account requests, lock-outs, password resets)
  • e-mail support
  • virus and spyware support
  • network connectivity
  • software installation, configuration, diagnostics and purchases
  • hardware installation, configuration, diagnostics and purchases\
  • assessing of suitability and installation of academic applications
  • advice and guidance on the acquisition of computers, components and peripherals

Contact ITS Service Desk at:
461 MacOdrum Library  – (613) 520-3700 – ccs.service.desk@carleton.ca for:

  • support issues related to academic computing (cuLearn, MyCarleton Portal)
  • assistance with the use of application software in Student Labs
  • support issues related to administrative applications and Banner
  • inquiries about system/network status and reporting outages
  • assistance with student and faculty computing accounts
  • help with Remote Access connections (ResNet, VPN)
  • printing to laser print stations
  • residence student computing support
  • installation and repair of telephones, moves and changes
  • voice mail
  • conference telephones
  • long distance calling cards
  • assistance with overseas calling
  • special equipment e.g. volume control hand sets, headsets

Contact ITS Hardware Services at:
1251 Herzberg Building – (613) 520-4063 – ccs.hardware.services@carleton.ca for:

  • diagnosis and/or repair of PC hardware and peripherals
  • sale and installation of components to upgrade existing equipment
  • configuration of PCs for connection from home – flat rate charged
  • sale, distribution and installation of site-licensed software
  • recovery and restoration of data from damaged disks
  • re-installation of computers and peripherals after office moves

Contact Educational Development Centre (EDC) at:
410 Dunton Tower Room – (613) 520 4433 – edc@carleton.ca for:

  • teaching and learning support program
  • assessment and evaluation of Students
  • teaching awards and teaching grants
  • new faculty orientation
  • Survivor: Carleton (for new-to-Carleton faculty)
  • faculty Workshops – cuLearn, Powerpoint, CUTV
  • curriculum development
  • evaluating your teaching
  • teaching and learning resources