Online format: Wednesdays from 6:00pm – 9:00 pm & Saturdays from 8:30 AM – 12:30 PM. This course has seven sessions.
MCP211: Managing Difficult Conversations
This course offers solutions to those who manage people – problems in an ever faster, always-pressured workplace. This course is designed to enhance your ability to initiate and maintain productive discussions one on one, with self-directed teams or traditional project groups, in the face of strong feelings and difficult topics. You will learn to handle tough, but common, problems while treating colleagues and customers alike with decency and integrity.
Certificate in Social Media Strategy & Digital Culture
Carleton University Certificate in IP Strategy