{"id":994,"date":"2020-12-14T13:00:56","date_gmt":"2020-12-14T18:00:56","guid":{"rendered":"https:\/\/carleton.ca\/hci\/?p=994"},"modified":"2026-05-05T12:36:07","modified_gmt":"2026-05-05T16:36:07","slug":"monica-zaczynski","status":"publish","type":"post","link":"https:\/\/carleton.ca\/hci\/2020\/monica-zaczynski\/","title":{"rendered":"Improving Healthcare through UX: Monica Zaczynski"},"content":{"rendered":"\n
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\n Improving Healthcare through UX: Monica Zaczynski\n <\/h1>\n \n \n <\/header>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n<\/section>\n\n
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Monica Zaczynski<\/figcaption><\/figure>\n\n\n\n

This article is part of our Alumni Stories series, which focuses on perspectives of graduates of Carleton\u2019s Human-Computer Interaction Master\u2019s program. Today, we are talking to Monica Zaczynski.<\/p>\n\n\n\n

Q: What did you do before coming to Carleton?<\/strong><\/p>\n\n\n\n

A: Prior to Carleton, I completed an undergrad in graphic design at York\/Sheridan. While working in the industry as a graphic designer, I gained an interest in user experience design and research and knew I needed to dive deeper. This drove me to apply to the Carleton HCI program.<\/p>\n\n\n\n

Q: What did you do in your HCI Master\u2019s?<\/strong><\/p>\n\n\n\n

A: My thesis, supervised by the late Anthony Whitehead, incorporated my interests in UX for health and fitness. I explored clarity of instruction and optimal modes of feedback delivery for two-dimensional (i.e., on a screen) delivery of fitness or physiotherapy movements. The goal was to examine how exercises could be provided safely and without risk for the patient for physiotherapy at a distance. During my degree, I appreciated the guidance from each of the professors to bring us back to the relevant and meaningful questions that needed to be answered.<\/p>\n\n\n\n

Q: How has your career progressed since graduating?<\/strong><\/p>\n\n\n\n

A: Since Carleton, I had the amazing opportunity to work at Akendi, a user experience consultancy. They provided design, research, and training services to a wide range of clients including Rogers, TD, The Ottawa Senators, Kijiji, and more.<\/p>\n\n\n\n

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Monica’s project with Akendi for the Library of Parliament – redesign of a responsive intranet website.<\/figcaption><\/figure>\n\n\n\n

After completing a really challenging project at Akendi with a health-related application, I was reminded how much I cared about UX for healthcare. I found a position with TELUS Health where I could work on various areas of healthcare from benefits management to primary care applications, all of which contribute to improving the overall industry. Most recently, I lead the launch of a mobile app for allied health providers (massage therapists, optometrists, etc.) to submit service claims directly to insurance companies – so that the patients can avoid hurdles such as remembering to submit claims themselves, or paying out of pocket.<\/p>\n\n\n\n

Currently, I’m on maternity leave.<\/p>\n\n\n\n

Q: How can readers contact you?<\/strong><\/p>\n\n\n\n

A: You can find me on LinkedIn<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

This article is part of our Alumni Stories series, which focuses on perspectives of graduates of Carleton\u2019s Human-Computer Interaction Master\u2019s program. Today, we are talking to Monica Zaczynski. Q: What did you do before coming to Carleton? A: Prior to Carleton, I completed an undergrad in graphic design at York\/Sheridan. While working in the industry […]<\/p>\n","protected":false},"author":2,"featured_media":1032,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[28],"tags":[],"class_list":["post-994","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alumni"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/hci\/wp-json\/wp\/v2\/posts\/994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/hci\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/carleton.ca\/hci\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/hci\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/hci\/wp-json\/wp\/v2\/comments?post=994"}],"version-history":[{"count":3,"href":"https:\/\/carleton.ca\/hci\/wp-json\/wp\/v2\/posts\/994\/revisions"}],"predecessor-version":[{"id":1084,"href":"https:\/\/carleton.ca\/hci\/wp-json\/wp\/v2\/posts\/994\/revisions\/1084"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/carleton.ca\/hci\/wp-json\/wp\/v2\/media\/1032"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/hci\/wp-json\/wp\/v2\/media?parent=994"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/carleton.ca\/hci\/wp-json\/wp\/v2\/categories?post=994"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/carleton.ca\/hci\/wp-json\/wp\/v2\/tags?post=994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}