In order to promote the health and safety of our Carleton community, the Carleton Health and Counselling Services remains open virtually.

  • Service available virtually for most appointments and in person if deemed essential.
  • Medical Appointments: The appointment will be via telephone/video conference and will be initiated by your physician at your designated appointment time. Please watch for a blocked ID telephone call and/or email with instructions for a video call.
  • Counselling Appointments: Your counsellor will telephone/video counsel you at your designated appointment time.
  • Urgent Care (Walk In): Call 613-520-6674. You will be triaged by telephone to determine the safest way to provide care. If deemed necessary, we will ask you to present in person to the clinic wearing your own face covering. You will be triaged by a nurse the morning of your visit for Covid-19 symptoms.
  • Crisis Counselling: Call 613-520-6674. You will be triaged by telephone to determine the safest way to provide support.

Note: If you do not have a phone your provider will contact you via email to set up a video appointment.

Note for injections: please call clinic, at 613-520-6674, to discuss with a nurse.

Confidentiality

COVID-19 is placing stress on Canada’s public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province. Others have been provided by vendors like Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases, your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

  • Understand that emails, calls, or texts you receive are not secure in the same way as a private appointment in an exam room.
  • Use a private computer/device (i.e., not an employer’s or third party’s computer/device), secure accounts, and a secure internet connection.  For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different healthcare provider or other health care center where you can be seen in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care.  In particular, the following means of electronic communication may be used (identify all that apply): email, videoconferencing (including Skype, Facetime, etc.), text messaging (including instant messaging), website/portal, other (specify).

Resources

  1. Online Self-Assessment Tool: https://www.ontario.ca/page/2019-novel-coronavirus-covid-19-self-assessment
  2. How to Self-Monitor: https://www.publichealthontario.ca/-/media/documents/ncov/factsheet-covid-19-self-monitor.pdf?la=en
  3. How to Self-Isolate: https://www.canada.ca/content/dam/phac-aspc/documents/services/diseases-maladies/covid-19-how-to-isolate-at-home/self-isolation-eng.pdf

For more information about COVID-19:

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

https://www.ottawapublichealth.ca/en/public-health-topics/novel-coronavirus.aspx

https://www.virusfacts.ca/