Health and Counselling Services is open.

    • Medical Appointments: Call 613-520-6674.
    • Urgent Care (Walk In): Present to CTTC 2600. Please wear a mask.
    • Intake Counselling: Call 613-520-6674 and the receptionist will book you in for your intake appointment and send you an intake form via our secure messaging system called Medeo. The intake counsellor will consult with you and explore what your needs are and the most effective way to address those needs such as self help material, online options, referrals to on or off-campus resources, counselling or medical appointments.
    • Counselling Appointments: Will be provided in person or via Video
    • Crisis Counselling: Call  613-520-6674 or present in person and indicate that you are in crisis and need to speak to someone right away. If you live in residence call 613-520- 2600 ext. 8061 or present to 131 Renfrew House and indicate that you need to speak to someone right away.

COVID-19 Symptoms

If you have symptoms of COVID-19, please complete a COVID-19 Rapid Test (if available) within 48 hours prior to arriving in Health and Counselling Services.

Confidentiality

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

  • Understand that emails, calls, or texts you receive are not secure in the same way as a private appointment in an exam room.
  • Use a private computer/device (i.e., not an employer’s or third party’s computer/device), secure accounts, and a secure internet connection.  For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care.  In particular, the following means of electronic communication may be used: email, videoconferencing (including Skype, Facetime, etc.), text messaging (including instant messaging), or website/portal.

Resources

  1. Online Self-Assessment Tool: https://www.ontario.ca/page/2019-novel-coronavirus-covid-19-self-assessment
  2. How to Self-Monitor: https://www.publichealthontario.ca/-/media/documents/ncov/factsheet-covid-19-self-monitor.pdf?la=en
  3. How to Self-Isolate: https://www.canada.ca/content/dam/phac-aspc/documents/services/diseases-maladies/covid-19-how-to-isolate-at-home/self-isolation-eng.pdf

For more information about COVID-19:

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

https://www.ottawapublichealth.ca/en/public-health-topics/novel-coronavirus.aspx

https://www.virusfacts.ca/