Classroom Technology Support (CTS)
Instructional Media Services (IMS) will provide classroom technology support during the labour disruption. If instructors experience a problem or issue with classroom technology, they should continue to reach IMS at ext. 3815 or email email@example.com. All electronic classrooms have phones which can be used to reach IMS support (ext. 3815) and will be answered by TLS staff. We appreciate your patience and understanding if wait times are longer than usual. IMS will do its best to accommodate your needs in a timely fashion. IMS classroom support will maintain regular hours of operation in Loeb D283.
Instructors are encouraged to visit the IMS Online Help Centre for assistance with common issues.
CTS hours of operation for inquiries
Hours of operation: Monday – Thursday, 8 a.m. – 10 p.m. and Friday from 8 a.m. – 5 p.m.
Location: D283 Loeb
IMS can continue to provide some AV and technical support for events requiring audio and video equipment and services. Carleton University Event Support (CUES) staff have reached out to clients to confirm details for the week of March 5. Please coordinate with CUES at firstname.lastname@example.org, or call ext. 8331 if you need to cancel, update, or schedule AV event support.
The Kailash Mital Theatre (KM) will operate normally for classes. As a performance space, previously scheduled academic events like music performances will continue without disruption. External clients’ bookings of the KM Theatre for events will be evaluated on an ongoing basis. Clients will be communicated with directly.
General information about teaching and learning technology, including classroom technology
All electronic classroom technologies will continue to operate and be supported by Instructional Media Services. Core informational technology services which support the teaching and learning enterprise of the university will be operational and supported in the event of a labour disruption. These systems and tools include email, Internet (wired and wireless) as well as enterprise educational technologies like cuLearn, cuPortfolio, BigBlueButton, Camtasia/Capture, Poll Everywhere, and Kaltura. The support for instructors using these enterprise educational technologies remains with the Educational Development Centre (EDC). They should be contacted via email@example.com.