FAQ

DVD/Blu-ray players installed by CTS will only play North American DVDs or Blu-rays (i.e. Region 1). If the DVD or Blu-ray is non-North American (i.e. Region 2-8) it is very likely that it will not be able to play. If you are in doubt or have any questions, please contact CTS for further assistance.

Launching a Power Point presentation from your laptop

1. Ensure the projector is powered on
2. Connect your laptop to the teaching console input using either a HDMI or VGA cable
3. Select “computer” on the AMX touch panel/AMX keypad. You will then need to select “laptop” as an output.
4. Open the PowerPoint presentation and select “Duplicate” from the presentation options. If you want to run a “presenter view” in PowerPoint, you would select “Extend” instead.

Launching a Power Point presentation from a USB memory stick

1. Ensure the projector is powered on and “computer” selected on the AMX touch panel/AMX keypad
2. Insert the USB memory stick into the classroom computer USB port
3. The media files will auto-load and you will be able to select your file. This will launch PowerPoint.
4. Once the PowerPoint presentation is open select “Duplicate” from the presentation options. If you want to run a “presenter view” in PowerPoint, you would select “Extend” instead.

View our Power Point Tip Sheet for specific steps on how to launch a Power Point presentation once you have signed in to the classroom computer and turned on the data projector.

For more detailed instruction on each of these steps, please use the classroom orientation tool as this will provide information specific to your classroom and the technology it is equipped with.

The following is a list of function keys used to toggle the video output on the most common manufacturers of laptops:

Acer: Fn + F5
Apple: Fn + F7
Compaq: Fn + F4
Dell: Fn + F8
Fujitsu: Fn + 10
HP: Fn + F4
IBM: Fn + F7
Panasonic: Fn + F3
Toshiba: Fn + F5

This is an issue that commonly occurs in mini-electronic classrooms. If the keyboard is outputting numbers instead of letters, make sure that NumLock is off:

Availability permitting, IMS can consult with other university departments on integrating technology into their classrooms, boardrooms or general purpose spaces. Please note that a consultation fee of $50/hour to any non-classroom pool room projects will be levied. Requests can be directed to Armand Doucet at 613-520-2600 ext. 1714.

If you are looking for access to a videoconferencing system, or are interested in creating a video production of a special event or service message, Carleton University’s Media Production Centre can help.  They can even create graphic material and offer live video streaming.

Academic (teaching and learning purposes)

If you are interested in booking/scheduling a particular classroom to teach in, you should consult with your department for the best course of action.

Special events

If you are interested in booking/scheduling a classroom for a special event, consult with the Scheduling and Examination Services Enterprise Portal. It allows you to see all courses and ad hoc events, or to see room availabilities to make booking requests.

To book equipment for special events, contact CUES.

Starting at 7 p.m. on Fridays and continuing all weekend, teaching consoles will be locked and unavailable for use without prior arrangements.  This means that rooms available through the pool system will need to be booked with 48 hours notice through CUES so that a unique pass code can be assigned.

In addition to weekend lockouts, weeknights starting at 11 p.m., and through until 7 a.m. the next day, AV equipment is also locked out and requires prior arrangements for access.

These policies are only relevant for events outside of normal class hours and do not affect centrally scheduled classes.

To contact CUES, please call 613-520-2600 ext. 1850 or email ims.conference.support@carleton.ca.

To maximize the equitable and efficient use of limited resources, CTS has adopted a number of policies. These policies are reviewed and amended periodically. Please feel free to call 613-520-2600 ext. 3816 to discuss these polices.

1. Equipment booked for classroom use is normally restricted to a four hour loan period. This policy is enforced rigidly for equipment in high demand.
2. Rental charges will be levied for equipment use for student groups and academic conferences.
3. Students using equipment for course work are required to obtain instructor authorization to borrow equipment without incurring rental charges. The instructor’s department is therefore responsible.
4. We reserve the right to deny equipment loan privileges.
5. IMS provides permanently installed equipment in classrooms in the classroom pool (classrooms booked by Scheduling and Examination Services) only. Instructional technology required for other rooms on campus may be booked by contacting CTS.

If you need to borrow equipment for your class, you can sign it out at CTS by visiting the office in Loeb D283.

If you need to rent equipment for an event, you will need to contact CUES. Find out more about booking equipment here.

To sign out a console key, you will need to come to the CTS office in Loeb D283 and fill in a requisition form. Carleton ID may be required. A $25 fee will be levied for for lost or stolen keys.

Please note that TAs need departmental or faculty authorization. Click here for the authorization form PDF.

The Classroom Technology Support hours of operation are Monday-Thursday from 8 a.m. – 9 p.m. (while classes are in session) and Fridays from 8 a.m. – 5 p.m. We are closed on weekends and holidays.

To book a one-on-one orientation session with a CTS technician, please fill in our online form.

Alternatively, you can call CTS at 613-520-3815, or visit the office in Loeb D283.

To play a DVD/Blu-ray first ensure that you have:

1. A key to open the teaching console/equipment cabinet
2. Turned on the data projector by using the AMX touch panel/AMX keypad

You will then need to:

1. Select “DVD” or “Blu-ray” as the input/source in the AMX touch panel/AMX keypad
2. Insert the disc into the DVD/Blu-ray player inside the teaching console/equipment cabinet
3. Use AMX buttons or remote (depending on the classroom type) to play, stop and/or pause

For a detailed explanation and video demonstration of your particular classroom, please use the classroom orientation tool

*If you encounter issues when playing your DVD/Bluray, it may be due to it’s Region type. Click here for more information.

1. To power on the data projector, use the AMX: for mini-electronic classrooms, this will be by accessing the AMX keypad inside the equipment cabinet and pressing “on”, and for full-electronic classrooms, this will be by logging in to the AMX panel and select “on”.
2. The projector may require 30-60 seconds to warm up before powering on.
3. Select the input/source that you wish to use (e.g. computer, DVD, Blu-ray, or document camera).

For a video demonstration of this, please use the classroom orientation tool, and view the “Getting Started” video demonstration and steps summary for your classroom.

To log on to the classroom computer you must first have been assigned an MC1 account. Use your MC1 account username and password to sign in to the computer. If your credentials don’t seem to be working ensure that you are abiding by the case sensitivity, and make sure that NumLock button and Caps Lock button are off. If you are still experiencing trouble logging in contact IMS Classroom Technology Support at ext. 3815.

Once logged in, you will have access to Carleton’s current software applications.