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Last Updated: April 21, 2020
The International Student Services Office recognizes that the uncertainty of this evolving situation is particularly difficult for our international student community. Whether you remain in Ottawa or are travelling back home, the ISSO is committed to ensuring you have access to resources you need to stay informed and feeling supported. Note: We will be updating this resource as new supports become available.
Wellness services help support healthy and active living while connecting you with personal and mental health support resources.
Resource Categories
Food Security
Financial Supports
Settlement/Newcomer Services
Health Centre and Harm Reduction
Mental Health and Crisis Centres
Food Security
Support and resources for food security.
- United Muslim Organizations of Ottawa-Gatineau
This organization has developed a confidential, professionally administered form to support people who are directly affected by COVID-19. Individuals in the following categories are eligible to receive food/hygiene kits: people in isolation because they are sick or have family members that are sick, people in quarantine (within 14 days of travel), immunocompromised individuals, single parent homes and low-income households (case by case).
- Good Food Ottawa
During the pandemic, it can be difficult for residents to get access to food and groceries, especially those living on low income or lost income. Just Food Ottawa—a local non-profit organization—has launched a new website, Good Food Ottawa, that provides information and resources for residents struggling during the pandemic.
Financial Supports
Sources of financial support.
- Canada Emergency Response Benefit
If you have stopped working because of COVID-19, the Canada Emergency Response Benefit (CERB) may provide you with temporary income support. The CERB provides $500 a week for up to 16 weeks. Workers who are not Canadian citizens or permanent residents – including international students – may be eligible to receive this Benefit if they meet the other eligibility requirements. To verify eligibility, please visit the Canada Emergency Response Benefit page.
Settlement / Newcomer Services
Support and resources for settlement and newcomers.
- OCISO
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Settlement and integration services are being provided remotely by settlement workers, and legal advice on immigration matters can be provided by volunteer lawyers a few times a week. Individuals can call 613-725-5671, ext. 316 or email info@ociso.org to be connected with an intake worker who will direct them to the services or information needed.
A COVID-19 message is available on the OCISO website.
- Muslim Family Services of Ottawa
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The United Muslim Organizations of Ottawa-Gatineau (UMOOG), supported by Muslim Family Services of Ottawa (MFSO), can provide grocery and prescription pick up, supplies or free professional phone/web counselling for isolated or vulnerable people of any faith, culture or community who are impacted by COVID-19. Individuals are asked to complete a confidential, professionally administered form.
MFSO can be contacted via email at info@mfso.ca if individuals require support or referrals to services.
A COVID-19 message is available on the MFSO website.
Health Centres and Harm Reduction
Support and resources for health and harm reduction.
Please note: All groups have been cancelled at community health centres, with the exceptions of Back on Track at Sandy Hill.
- Sandy Hill Community Health Centre
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The Centre’s operations have shifted to provide only essential services, effective immediately.
Services include medical appointments, same-day medical clinic, consumption and treatment services, Junction (8:00 a.m. to 8:00 p.m.), Opioid Agonist Treatment, Back on Track program.
With the exception of the Junction, Centre-wide hours for all other essential services will be from 8:00 a.m. to 5:00 p.m., Monday through Friday.
A COVID-19 message is available on the Sandy Hill Community Health Centre website and a services information update (from Monday, March 30, 2020) is available on the Immediate Service Changes page.
Mental Health and Crisis Services
Support and resources for those experiencing mental health concerns or distress.
- Ottawa Distress – 613-238-3311
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The Ottawa Distress Centre phone lines are open 24 hours a day, 7 days a week.
The Centre offers distress and crisis lines for individuals in Ottawa and the surrounding region. The crisis line is 613-722-6914 (inside Ottawa) and 1-866-996-0991 (outside Ottawa). For more information on their services, please visit the Distress Centre website.
- Good2Talk – 1-866-925-5454
Good2Talk is a free, confidential service for post-secondary students in Ontario, available 24/7. By calling 1-866-925-5454 or texting GOOD2TALKON to 686868, post-secondary students in Ontario can receive professional counselling and information and referrals for mental health, addictions and well-being.
- Big White Wall
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Big White Wall is an anonymous, safe peer-to-peer mental health community that is accessible online, members can share their feelings and concerns with each other while a team of clinicians are available to provide additional support.
Carleton’s COVID-19 Resources
Tuesday, April 21, 2020 | Categories: ISSO News
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