The health and safety of our students remain our number one priority, and Carleton University is looking forward to welcoming our international community on to our campus when it is safe to do so. As of October 20, 2020, Carleton University’s COVID-19 Readiness Plan has been approved, and we are prepared to welcome and support our international students. The health and safety of our students remains our number one priority, and students are reminded that they should only plan to travel when it is safe to do so. As a result of the current COVID-19 pandemic, there are some important protocols and procedures that all international students travelling to Canada need to be aware of prior to their arrival.

As of February 22, 2021, all international travellers arriving by air are required to complete a COVID-19 test at the arrival airport in Canada and quarantine at a government-authorized hotel while waiting for test results. If the test results are negative, travellers will be permitted to complete the rest of their mandatory 14-day quarantine period at the location identified in their quarantine plan. Please review the ISSO’s news post on this topic to learn more.

The following information is intended to support international students and their co-arriving family members to comply with this requirement. We strongly recommend that students review the content fully and carefully to ensure that they are aware of their responsibilities as they plan ahead for the upcoming academic term. It is important to note that failure to comply with the Government of Canada’s protocols may lead to students being denied entry into the country, and/or fines or other penalties can be imposed for non-compliance.

We encourage students to continue to check back with us as information on this page will be updated frequently to help guide and support you through this process.

On this page, you will find information pertaining to:

Pre-Arrival Travel Considerations

Immigration Considerations

(Information updated February 9, 2021)

Government of Canada COVID-19 travel restrictions apply to student travel to Canada. These travel directives are subject to change. Carleton students can find the latest information at Immigration, Refugees and Citizenship Canada’s COVID-19 page for students. As of October 20, 2020, more Carleton students qualify for an exemption from travel restrictions. Before planning to travel, they should:

  • Confirm that Carleton University has an approved COVID-19 readiness plan.
  • Familiarize themselves with all the health, travel and quarantine information on the ISSO’s Quarantine Planning Support website.
  • Complete a COVID-19 molecular polymerase chain reaction (or PCR) test within 72 hours of scheduled departure. All international travellers must provide documentation of a negative laboratory test result to the airline prior to boarding their flight to Canada.
  • Gather travel documents and proof that they meet the additional requirements for the exemption:
    • Valid passport
    • Valid Temporary Resident Visa or Electronic Travel Authorization (not required for American citizens)
    • Valid study permit or approval for study permit (Letter of Introduction)
    • Proof that they are enrolled in the current term at Carleton, or are arriving shortly before the start of an upcoming term. This can be established with an Admission document and/or a current Certificate of Enrolment from Carleton Central. Carleton Certificates of Enrolment state that, “In keeping with guidance from public health and physical distancing directives, the Fall 2020 and Winter 2021 terms are being delivered through online study”.
    • Proof they have the financial means to support themselves in Canada (similar to documents used for a study permit application, but updated to show current information)
    • Confirmation email of registration for quarantine support from Carleton. This is important even for students who plan to quarantine off-campus.
    • If you are coming to Canada from one of these countries or territories, you may need to demonstrate proof of valid medical exam results.
      • If you had an immigration medical exam within one year prior to your travel date, bring your eMedical receipt as one of your travel documents.
      • If you have been outside of Canada for more than 6 months, or if you want to work in certain jobs, you may need to take a new immigration medical exam before travelling. Read IRCC’s information about who needs a medical exam. 
      • Please refer to additional details in the ISSO’s COVID-19 FAQ and contact the ISSO if you have questions.
    • Co-op students travelling to Canada for a summer co-op work term need additional documents.

Quarantine Planning & Support

Upon booking of travel to Canada, all international students must complete the following form to seek additional support and guidance with their quarantine planning process. Please note that doing so does not guarantee entry to Canada, and students (and their co-arriving family members) continue to remain responsible for providing government officials with a complete and accurate quarantine plan that they commit to adhering to. For general planning and support, please contact the International Student Services Office (ISSO) at

Quarantine Planning Resources

All international arrivals, including those who may not be exhibiting symptoms of COVID-19, must have a plan to quarantine for 14 days when they arrive in Canada. A quarantine plan explains how an individual will avoid contact with other people and obtain necessities for their first two weeks in Canada. Students and their co-arriving family members must be prepared to present their detailed quarantine plan to an officer at the Port of Entry. Failure to do so could result in the inability to board your flight and/or be permitted to enter Canada.

Accordingly, all students and their co-arriving family members must prepare their quarantine plan in advance of travelling. A quarantine plan must, at minimum, include details about:

  • Where you will stay for your 14-day isolation period. You should not plan to quarantine in a place where you will have contact with vulnerable individuals: people who have an underlying medical condition or a compromised immune system, and those who are 65 years of age or older.
  • How you will travel safely from the airport to your quarantine location.
  • Arrangements for getting food, cleaning supplies, medications and other necessities.
  • How you will access essential services.
  • Social or family support available to you, such as for child care, pet care and other services you need.

Students and their co-arriving family members should ensure that they can demonstrate proof of health coverage as part of their quarantine plan. We recommend that students be prepared to present their valid UHIP card as evidence of health coverage. Details on COVID-19 specific related UHIP coverage can be found on our FAQ.

Students and their co-arriving family members are encouraged to put as much detail as possible into their quarantine plan. We recommend that students begin planning their arrival well in advance, including budgeting for additional expenses that may be incurred as a result of quarantine.

It is imperative that individuals do not travel if they have symptoms associated with COVID-19 (coughing, fever or shortness of breath). Symptomatic individuals will be refused boarding and/or denied entry to Canada upon arrival at a Port of Entry (PoE). We recommend that students and their co-arriving family members bring as many non-medical masks as they may need to travel to their final quarantine destination in Canada. More information about quarantine planning can be found on IRCC’s website.

In addition to the COVID-19 test completed prior to being permitted to embark on a plane flying to Canada, students and their co-arriving family members will be required to complete a mandatory COVID-19 test at the arrival airport in Canada. This test will be done immediately upon arrival, and will be at the traveller’s expense.

Students and their co-arriving family members travelling to Canada are required to submit their information electronically through the ArriveCAN mobile app before they board their flight. It is recommended that students and their co-arriving family members submit information through the app no later than 48 hours before arriving in Canada. Travellers must be ready to show their ArriveCAN receipt to a border services officer who will verify that they have submitted their information digitally.

Quarantine Location

In order to comply with the Quarantine Act, students and their co-arriving family members are required to have a quarantine plan, which includes self-isolation for a period of 14 days. Students are required to quarantine in a Government of Canada approved hotel in their city of arrival (Toronto, Montreal, Calgary or Vancouver) for at least 3 nights at their own expense while waiting for the results of the COVID-19 PCR test taken at the arrival airport.

Government-Authorized Hotel:

Students must budget at a minimum an additional $2000, but it is possible the cost will be higher and the duration of your stay longer. Reservation of rooms are the responsibility of the traveller, and must be made prior to their departure to Canada and confirmation uploaded into the ArriveCAN app. Students and their co-arriving family members must reserve a room before leaving to come to Canada. We encourage students to review the traveller expectations during hotel stay on the Government of Canada website for more information.

If the test results taken at the airport are negative, the traveller will be permitted to leave the government-authorized hotel to complete the rest of their mandatory 14-day quarantine period at the location identified in their quarantine plan.


Carleton University is strongly encouraging all international students to complete the rest of their 14-day mandatory quarantine requirement on-campus in our residence buildings. Please be advised that Residence is currently only accepting quarantine bookings for incoming or current Summer Residence students.

For students in quarantine in an off-campus location, please be advised that Carleton University does not inspect nor affiliate with any off-campus property. Please visit the Landlord Tenant Board for more information regarding your rights as a tenant. 

Students are reminded that they must remain in quarantine while awaiting their Day 10 and Day 14 COVID-19 test results, and accordingly they should be prepared to extend their quarantine stay if there are unforeseen delays in receiving results.


Students and their co-arriving family members are required to quarantine in a government-authorized hotel in their first city of arrival (Toronto, Montreal, Calgary or Vancouver). Travellers must go directly to their hotel. Don’t stop for gas, food or other items.

You can drive yourself to your hotel if your private vehicle is:

  • parked in one of the airport’s parking lots and
  • within walking distance from the airport (for example, you don’t need public transit to get to your vehicle)

If you don’t have your own private vehicle, you may take a:

  • shuttle bus for government-authorized hotels (follow instructions provided at the airport)
  • taxi or other rideshare services

Travellers will be permitted to travel to their quarantine location to complete the rest of their 14-day quarantine period if the test results taken at the airport are negative. Students and their co-arriving family members are encouraged to use a private vehicle to travel to their final quarantine destination

Students and their co-arriving family members who must travel by taxi or rideshare are advised to create as much distance between people as possible (sitting in the back and in the corner, diagonally from the driver if they are the only occupant) and wear appropriate PPE (non-medical mask). Carry and use hand sanitizer if soap and water is not available. Masks should be worn before entering the vehicles and for the duration of the travel. Weather permitting, it is recommended that windows be open to increase ventilation/airflow. Please recall that students must observe public health guidelines throughout their travel, including wearing a face mask for the duration of your journey from your home country to your quarantine destination.

Health Insurance

Enrollment in the University Health Insurance Plan, (UHIP), is mandatory for all international students enrolled in a degree program at participating Ontario universities including Carleton University.

Sun Life Financial (the insurance company) will email students their UHIP card to their Carleton University email. We recommend that students keep this email to ensure that should they lose/misplace their card that a copy can be found in their email. Students are encouraged to print off a copy of their UHIP card and carry it with them in the event that they need to produce it to a doctor/hospital for medical treatment. If students are unable to locate their UHIP card, they should contact the ISSO (with their full name and Carleton ID number) for assistance.

COVID-19 Coverage – UHIP will continue to cover COVID-19 related expenses (such as doctor’s appointments, hospital stays etc.), while Public Health will continue to cover the cost of COVID-19 testing done at the end of your 14-day quarantine. Students should be prepared to present their valid UHIP card as evidence of health coverage when seeking medical assistance.

Please note, UHIP does not cover cost of COVID testing for travel purposes.

Students can learn more about their UHIP coverage on the ISSO website, with further information available on Sun Life’s UHIP website. Students can also enrol their eligible accompanying family members in UHIP and should contact the ISSO at for more information.

Additional Information


COVID-19 Testing

Mandatory COVID-19 PCR testing at the arrival airport will be required for anyone who travels to Canada. This test will be done immediately upon arrival, and will be at the traveller’s expense. Note that the current mandatory requirement for a negative pre-departure COVID-19 PCR test remains in effect. You will not be permitted to board a plane to Canada without a mandatory COVID-19 PCR test.

Upon your arrival to Canada you will receive a “Home Collection Kit” from Switch Health, issued in partnership with the Government of Canada and public health authorities to all international travellers to Canada. On Day 10 of your quarantine you will need to complete a self-administered COVID-19 test by following the detailed instructions within your test kit. Additional information about how to complete your test (including instructional videos) can be found on the Switch Health website. Once you have completed the test, you must coordinate with Purolator to collect and deliver your test to a lab for results.

Students are also required to undergo COVID-19 testing at the end of their 14-day quarantine period to demonstrate ongoing compliance with the current measures. Students must continue to isolate until they have received their COVID-19 test results. Those quarantining in an off-campus location are responsible for booking their test in an Assessment Centre and extending their stay at their quarantine accommodation if necessary.

The residence nurse and/or local public health units will be able to assist students in completing testing, and students will be provided with further details upon their arrival. 

Mandatory Daily Symptom Check-Ins

After an individual is permitted to enter Canada, Government of Canada officials will contact them to monitor compliance with their mandatory quarantine. Individuals should be prepared to answer calls from a Government Official via telephone number 1-888-336-7735. As of November 21, 2020, students and their co-arriving family members are required to use the ArriveCan app to check-in no later than 48 hours after arrival in Canada, and for their daily symptom reporting. If students are unable to use the ArriveCAN app to complete check-ins, they must call 1-833-641-0343 every day until the end of their 14-day quarantine period in order to demonstrate ongoing compliance with the current quarantine measures.

Carleton University staff will also be conducting daily symptom and wellness check-ins with students throughout their mandatory 14-day quarantine period. We encourage students to download Microsoft Teams as our staff members will be using this platform to conduct the check-ins. 

In addition to the daily check-ins with government officials and Carleton University staff, students and their co-arriving family members are expected to self-monitor their symptoms and overall health throughout the 14-day quarantine period.

Thriving Post-Arrival

We appreciate that complying with a 14-day quarantine period upon arrival can cause our students to feel isolated and disconnected. Accordingly, we are committed to finding ways to ensure that students stay (virtually) connected to the Ravens community during this difficult time.


Carleton University, their agents, officials, officers, directors, employees, volunteers, contractors, servants or representatives (hereinafter refer to as “The University) are not responsible for any death, injury, loss or damage of any kind suffered by any person while participating in  Carleton University’s Covid-19  quarantine protocol and all related activities including injury, loss or damage which might be caused by the negligence of The University

The Government of Ontario declared a province-wide state of emergency under The Emergency Management and Civil Protection Act on March 17, 2020 and the Government of Canada enacted orders under Quarantine Act S.C. 2005, c. 20 on March 20, 2020,to protect the health and safety of all Ontarians and to reduce the spread of the novel coronavirus (or COVID-19).  COVID-19 is easily spread by contact with droplets produced by people who have the virus.

Carleton (the University) has put in place measures to reduce the spread of COVID-19, however the University cannot guarantee that any individual participating in Covid-19  quarantine protocol  will not become infected with COVID-19. Further, participating in the Carleton University Covid-19  quarantine protocol, could increase the risk of contracting COVID-19.

All participants in University Activities are being asked to carefully review the statements made below.

In agreeing to participate in Carleton University Covid-19  quarantine protocol, I understand that the University will not be liable for any loss, injury or death, resulting from the risks outlined herein.

It is expected that all Participants will follow all safety and hygiene protocols that have been adopted by the University, and to keep up to date on provincial guidelines by reviewing the Ministry of Health and Long Term Care website in advance of participating in Carleton University Covid-19  quarantine protocol.  I understand the risks of not conforming with these safety and hygiene protocols.