The health and safety of our students remain our number one priority, and Carleton University is looking forward to welcoming our international community on to our campus when it is safe to do so. As a result of the current COVID-19 pandemic, there are some important protocols and procedures that all international students travelling to Canada need to be aware of prior to their arrival.

Currently, all international arrivals are required to complete a mandatory 14-day quarantine period immediately upon arrival to Canada. The following information is intended to support international students and their co-arriving family members to comply with this requirement. We strongly recommend that students review the content fully and carefully to ensure that they are aware of their responsibilities as they plan ahead for the upcoming academic term. It is important to note that failure to comply with the Government of Canada’s protocols may lead to students being denied entry into the country, and/or fines or other penalties can be imposed for non-compliance.

We encourage students to continue to check back with us as information on this page will be updated frequently to help guide and support you through this process.

On this page, you will find information pertaining to:

Travel Considerations

Pre-arrival

Quarantine Planning Resources

All international arrivals, including those who may not be exhibiting symptoms of COVID-19, must have a plan to quarantine for 14 days when they arrive in Canada. A quarantine plan explains how an individual will avoid contact with other people and obtain necessities for their first two weeks in Canada. Students and their co-arriving family members must be prepared to present their detailed quarantine plan to an officer at the Port of Entry. Failure to do so could result in the inability to board your flight and/or be permitted to enter Canada.

Accordingly, all students and their co-arriving family members must prepare their quarantine plan in advance of travelling.

A quarantine plan must, at minimum, include details about:

  • Where you will stay for your 14-day isolation period. You should not plan to quarantine in a place where you will have contact with vulnerable individuals: people who have an underlying medical condition or a compromised immune system, and those who are 65 years of age or older.
  • How you will travel safely from the airport to your quarantine location.
  • Arrangements for getting food, cleaning supplies, medications and other necessities.
  • How you will access essential services.
  • Social or family support available to you, such as for child care, pet care and other services you need.
  • Students and their co-arriving family members should ensure that they can demonstrate proof of health coverage as part of their quarantine plan. International students can learn more about their University Health Insurance Plan (UHIP) coverage on the ISSO website. We recommend that students be prepared to present their valid UHIP card as evidence of health coverage. Details on COVID-19 specific related UHIP coverage can be found here.

Students and their co-arriving family members are encouraged to put as much detail as possible into their quarantine plan. We recommend that students begin planning their arrival well in advance, including budgeting for additional expenses that may be incurred as a result of quarantine.

It is imperative that individuals do not travel if they have symptoms associated with COVID-19 (coughing, fever or shortness of breath). Please note that students and their co-arriving family members will be subject to health checks before boarding flights and upon arrival in Canada. Symptomatic individuals will be refused boarding and/or denied entry to Canada upon arrival at a Port of Entry (PoE). Students and their co-arriving family members are encouraged to conduct pre-departure health checks and notify their quarantine destination if their travel plans need to change as a result of health concerns. We recommend that students and their co-arriving family members bring as many non-medical masks as they may need to travel to their final quarantine destination in Canada. More information about quarantine planning can be found on IRCC’s website.

Carleton is able to assist students and their co-arriving family members travelling to Ottawa with the mandatory quarantine requirement. The Department of Housing and Residence Life will have available in Residence (for on & off-campus international students), and students are strongly encouraged to choose Carleton residence as their preferred quarantine option.

Once students have finalized their quarantine plan they are strongly encouraged to file this information prior to their arrival using the ArriveCan mobile app. It is recommended that students submit information through the app within 48 hours before arriving in Canada as this can speed up the process at the Port of Entry.

Other Important Pre-Arrival information:

Quarantine Requirement for Arrival

Legal Requirement Information

As a result of the COVID-19 pandemic, the Government of Canada has put in place emergency orders under the Quarantine Act requiring all international arrivals to quarantine for 14 days immediately after their arrival in the country.  It is intended to help slow the spread of the COVID-19 virus in Canada.

Failure to comply with this order is an offence under the Quarantine Act, Health Protection and Promotion Act, and local bylaws and penalties can include:

  • a fine of up to $750,000
  • 6 months of jail time
  • being found inadmissible, removed from Canada and banned from entering for 1 year

Accordingly, if an individual is admitted to Canada, they must:

  • go directly to their place of quarantine, without stopping anywhere, and stay there for 14 days
  • not leave their place of quarantine unless it’s to seek medical assistance
  • not have guests even if they are outside and stay 2 metres apart
  • only use private outdoor spaces if they have one at their place of quarantine
  • minimize contact with anyone who didn’t travel together
  • Monitor their health. If they develop symptoms of COVID-19, immediately call a health care professional or public health authority.

After an individual is permitted to enter Canada, Government of Canada officials will contact them to monitor compliance with their mandatory quarantine. Individuals should be prepared to answer calls from a Government Official via telephone number 1-888-336-7735. It is essential that students develop a detailed quarantine plan and comply with the various governing rules and regulations during that 14-day period.

Quarantine Options for Students

In order to comply with the Quarantine Act students and their co-arriving family members are required to have a quarantine plan, which includes self-isolation for a period of 14 days. In order to support this requirement please see below for information about dedicated quarantine accommodations in our residence buildings.

Accommodations:

Carleton University is strongly encouraging all international students and if necessary their co-arriving family members to complete their 14-day mandatory quarantine requirement on-campus in our residence buildings.

For students in quarantine in an off-campus location, please be advised that Carleton University does not inspect nor affiliate with any off-campus property. Please visit the Landlord Tenant Board for more information regarding your rights as a tenant. 

Transportation:

Students and their co-arriving family members travelling to Carleton University are advised to make Ottawa their final destination, and point of entry.

All students landing outside of Ottawa, and those travelling from the Ottawa airport to their quarantine destination, are advised not to take public transportation. If possible, the safest method of travel is to use your own personal vehicle. Students are reminded that they must go directly to their place of quarantine and not make any unnecessary stops.   

Student and their co-arriving family members who must travel by taxi or rideshare to their quarantine destination are advised to create as much distance between people as possible (sitting in the back and in the corner, diagonally from the driver if they are the only occupant) and wear appropriate PPE (non-medical mask). Carry and use hand sanitizer if soap and water is not available. Masks should be worn before entering the vehicles and for the duration of the travel. Weather permitting, it is recommended that windows be open to increase ventilation/airflow. 

Transportation from Ottawa Airport to Carleton University (1125 Colonel By Drive: Residence Commons, Ottawa, ON) Recommend: Ottawa licensed taxi (No reservation or booking needed, pick-up level 1 at Arrivals. The queue forms outside the front door).

Please recall that students must observe public health guidelines throughout their travel, including wearing a face mask for the duration of your journey from your home country to your quarantine destination.

Arrival

Thriving Post-Arrival

We appreciate that complying with a 14-day quarantine period upon arrival can cause our students to feel isolated and disconnected. Accordingly, we are committed to finding ways to ensure that students stay (virtually) connected to the Ravens community during this difficult time.

Quarantine Planning & Support

Upon booking of travel to Canada, all international students must complete the following form to seek additional support and guidance with their quarantine planning process. Please note that doing so does not guarantee entry to Canada, and students (and their co-arriving family members) continue to remain responsible for providing government officials with a complete and accurate quarantine plan that they commit to adhering to. For general planning and support, please contact the International Student Services Office (ISSO) at isso@carleton.ca

Health Insurance

Enrollment in the University Health Insurance Plan, (UHIP), is mandatory for all international students enrolled in a degree program at participating Ontario universities including Carleton University.

Sun Life Financial (the insurance company) will email students their UHIP card to their Carleton University email. We recommend that students keep this email to ensure that should they lose/misplace their card that a copy can be found in their email. Students are encouraged to print off a copy of their UHIP card and carry it with them in the event that they need to produce it to a doctor/hospital for medical treatment. If students are unable to locate their UHIP card, they should contact the ISSO (with their full name and Carleton ID number) for assistance.

COVID-19 Coverage – UHIP will continue to cover COVID-19 related expenses (such as doctor’s appointments, hospital stays etc.), while Public Health will continue to cover the cost of COVID-19 testing.

Students should be prepared to present their valid UHIP card as evidence of health coverage when seeking medical assistance.

Students can learn more about their UHIP coverage on the ISSO website, with further information available on Sun Life’s UHIP website.

Students can also enrol their eligible accompanying family members in UHIP as well and should contact the ISSO at isso@carleton.ca for more information. 

International Student Resource Package

The following documents have been created to help you stay informed and safe:

For questions not addressed here, please do not hesitate to contact the International Student Services Office (ISSO) at isso@carleton.ca or consult our COVID-19 FAQs.

Acknowledgements

Carleton University, their agents, officials, officers, directors, employees, volunteers, contractors, servants or representatives (hereinafter refer to as “The University) are not responsible for any death, injury, loss or damage of any kind suffered by any person while participating in  Carleton University’s Covid-19  quarantine protocol and all related activities including injury, loss or damage which might be caused by the negligence of The University

The Government of Ontario declared a province-wide state of emergency under The Emergency Management and Civil Protection Act on March 17, 2020 and the Government of Canada enacted orders under Quarantine Act S.C. 2005, c. 20 on March 20, 2020,to protect the health and safety of all Ontarians and to reduce the spread of the novel coronavirus (or COVID-19).  COVID-19 is easily spread by contact with droplets produced by people who have the virus.

Carleton (the University) has put in place measures to reduce the spread of COVID-19, however the University cannot guarantee that any individual participating in Covid-19  quarantine protocol  will not become infected with COVID-19. Further, participating in the Carleton University Covid-19  quarantine protocol, could increase the risk of contracting COVID-19.

All participants in University Activities are being asked to carefully review the statements made below.

In agreeing to participate in Carleton University Covid-19  quarantine protocol, I understand that the University will not be liable for any loss, injury or death, resulting from the risks outlined herein.

It is expected that all Participants will follow all safety and hygiene protocols that have been adopted by the University, and to keep up to date on provincial guidelines by reviewing the Ministry of Health and Long Term Care website (https://www.ontario.ca/page/covid-19-stop-spread#section-0) in advance of participating in Carleton University Covid-19  quarantine protocol.  I understand the risks of not conforming with these safety and hygiene protocols.