Usually, those who provide health care services to you will send the request for payment to the UHIP insurer on your behalf, either once you complete an authorization form approved by the insurer for use by participating service providers or you complete a Claim Form. If submitting a claim form, please ensure the provider of healthcare services signs the form. You can print a Claim Form or visit the ISSO in room 128 University Centre for a form.

How long does it take to process a claim?

Once the UHIP insurer receives a claim in a format acceptable to the insurer payment will normally be processed and a cheque mailed to you or the provider within seven calendar days after receipt by the insurer. You and your health care providers can contact the UHIP insurer to confirm what expenses are allowed. This is always a good idea if you are not sure.

If the health care provider will not send the request for payment, you will have to pay the provider and send in the request to the UHIP insurer. Send the original receipts for the payment you made with a completed Claim Form.

Whether the health care provider sends in the request for payment or you send it in, you must:

  • complete sections 1 to 3 of the form
  • indicate whether payment should be made to the provider or to you
  • sign and date the form
  • mail the form, with receipts, to the UHIP insurer at the address on the form (if it is not submitted electronically)