{"id":197,"date":"2017-12-08T15:15:08","date_gmt":"2017-12-08T20:15:08","guid":{"rendered":"https:\/\/carleton.ca\/its\/exchange\/?page_id=197"},"modified":"2017-12-08T15:15:08","modified_gmt":"2017-12-08T20:15:08","slug":"shared-mailboxes-public-folders","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/exchange\/appendices\/shared-mailboxes-public-folders\/","title":{"rendered":"C. Shared Mailboxes &#038; Public Folders"},"content":{"rendered":"<h2>Shared Mailbox<\/h2>\n<p>A\u00a0<strong>Shared Mailbox<\/strong>\u00a0is a mailbox to which\u00a0<strong>multiple<\/strong>\u00a0users have access and from which, multiple users can send\/receive messages. It can serve as a common repository for\u00a0a departmental\u00a0email address. \u00a0It can also contain folders and sub-folders, which everyone with access to the Shared Mailbox can save to or read.<\/p>\n<p>Shared<b>\u00a0Mailboxes<\/b>\u00a0are created\u00a0on request by\u00a0the\u00a0<a title=\"Contact Us\" href=\"http:\/\/carleton.ca\/its\/contact\/\">ITS Service Desk<\/a>. Once created, see the User Guides below to\u00a0Access the Shared Mailbox from Outlook on a PC or Mac.<\/p>\n<p><b>Note 1.<\/b>\u00a0All folders or sub-folders created within\u00a0a Shared Mailbox share\u00a0the\u00a0<strong>same<\/strong>\u00a0access permissionsas the\u00a0Shared Mailbox \u2014 you cannot have different access permissions for a particular sub-folder with a Shared Mailbox.<\/p>\n<h2>Public Folder<\/h2>\n<p>A\u00a0<strong>Public Folder<\/strong>\u00a0is a\u00a0<strong>deprecated<\/strong>\u00a0service that Microsoft is phasing out in favour of\u00a0<strong>Shared Mailboxes.\u00a0<\/strong>\u00a0Like Shared Mailboxes, Public Folders also allow multiple users to save to or read from a common folder in Outlook. \u00a0By default however, Public Folders have no associated email address, although\u00a0one can be assigned to enable the resulting\u00a0<em>Mail-enabled Public Folder<\/em>\u00a0to receive email messages.<\/p>\n<p><b>Note 2:<\/b>\u00a0ITS is\u00a0<strong>no longer<\/strong>\u00a0creating\u00a0<strong>new<\/strong>\u00a0Public Folders; nor mail-enabling, existing Public Folders. Instead, you may request a Shared Mailbox.<\/p>\n<p><b>Note 3:<\/b>\u00a0The existing Public Folder hierarchy is visible to every mail user at Carleton \u2014 not the contents of the Public Folders of course, but the\u00a0<strong>names<\/strong>\u00a0of every Public Folder. If you continue to use any Public Folders, exercise discretion in how you have named them, since that name is visible to\u00a0<strong>everyone at Carleton<\/strong>.<\/p>\n<h2>Related User Guides:<\/h2>\n<ul>\n<li><a class=\"pdf\" href=\"http:\/\/carleton.ca\/its\/wp-content\/uploads\/How-To-add-a-Shared-Mailbox.pdf\">How To add a Shared Mailbox in PC Outlook<\/a>\u00a0\u00a0| Troubleshooting:\u00a0<a href=\"http:\/\/www.screencast.com\/t\/qVUDGhVVo\">Remove &amp; re-attach Mailbox (video)<\/a><\/li>\n<li><a class=\"pdf\" href=\"http:\/\/carleton.ca\/its\/wp-content\/uploads\/How-to-add-a-Shared-Mailbox-in-Mac-Outlook.pdf\">How to add a Shared Mailbox in Mac Outlook<\/a><\/li>\n<li><a href=\"https:\/\/support.office.com\/en-US\/article\/Open-and-use-a-shared-mailbox-in-Outlook-Web-App-BC127866-42BE-4DE7-92AE-1EF2F787FD5C#__migbm_0\">How to add a Shared Mailbox in OWA<\/a>, i.e.\u00a0exchange.carleton.ca (Microsoft link)<\/li>\n<li><a href=\"http:\/\/www.slipstick.com\/exchange\/view-site-managed-mailboxes-smartphone\/\">How to use IMAP to access\u00a0a Shared Mailbox from\u00a0iOS\/Android<\/a>\u00a0(3rd-party link)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Shared Mailbox A\u00a0Shared Mailbox\u00a0is a mailbox to which\u00a0multiple\u00a0users have access and from which, multiple users can send\/receive messages. It can serve as a common repository for\u00a0a departmental\u00a0email address. \u00a0It can also contain folders and sub-folders, which everyone with access to the Shared Mailbox can save to or read. Shared\u00a0Mailboxes\u00a0are created\u00a0on request by\u00a0the\u00a0ITS Service Desk. Once [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":186,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C. 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