1. Step 1: Forget CU-Wireless on all Wireless Devices
  2. Step 2: Change your MyCarletonOne Password
  3. Step 3:  Update your password on your device
  4. Video Tutorials

Every time you update your MyCarletonOne password you must also update the password stored in all your wireless-attached devices.

Important: Failure to update a stored password to your new MyCarletonOne password can result in automatic lock-out due to repeated, unsuccessful log in attempts.

If you do not use your MyCarletonOne password to connect to Carleton’s wireless networks, skip to Step 2.

Step 1: Forget CU-Wireless on all Wireless Devices

Forget the CU-Wireless or eduroam connections prior to setting up or changing your MyCarletonOne account.  This will prevent automatic lock-out due to repeated, unsuccessful log in attempts.

Step 2: Change your MyCarletonOne Password

  1. Open a web browser and open the following page: https://myone.carleton.ca/
  2. Enter in your Username (firstlast) in the User ID field
  3. Enter in your current Password in the Password field
  4. Click on Log In
  5. Click the MyPassword tab
  6. Enter a new Password and re-enter to confirm
  7. Click Save
  8. Restart your computer

Forgot your password?

  1. Open a web browser and open the following page: https://myone.carleton.ca
  2. Enter in your Username (firstlast) in the User ID field
  3. Click Forgot Password?
  4. Follow the prompts to create a new password

Step 3:  Update your password on your device

Video Tutorials

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