{"id":1604,"date":"2021-09-01T09:17:48","date_gmt":"2021-09-01T13:17:48","guid":{"rendered":"https:\/\/carleton.ca\/its\/help-centre\/?post_type=cu-kb-faqs&#038;p=1604"},"modified":"2025-05-28T16:12:04","modified_gmt":"2025-05-28T20:12:04","slug":"my-mc1-password-works-for-some-but-not-all-services","status":"publish","type":"cu-kb-faqs","link":"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/","title":{"rendered":"My MC1 Password works for some but not all Services"},"parent":0,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_links_to":"","_links_to_target":""},"kb-faq-tags":[37],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>My MC1 Password works for some but not all Services - Help Centre<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/\",\"url\":\"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/\",\"name\":\"My MC1 Password works for some but not all Services - Help Centre\",\"isPartOf\":{\"@id\":\"https:\/\/carleton.ca\/its\/help-centre\/#website\"},\"datePublished\":\"2021-09-01T13:17:48+00:00\",\"dateModified\":\"2025-05-28T20:12:04+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/carleton.ca\/its\/help-centre\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\",\"item\":\"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"My MC1 Password works for some but not all Services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/carleton.ca\/its\/help-centre\/#website\",\"url\":\"https:\/\/carleton.ca\/its\/help-centre\/\",\"name\":\"Help Centre\",\"description\":\"Carleton University\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/carleton.ca\/its\/help-centre\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"My MC1 Password works for some but not all Services - Help Centre","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/","url":"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/","name":"My MC1 Password works for some but not all Services - Help Centre","isPartOf":{"@id":"https:\/\/carleton.ca\/its\/help-centre\/#website"},"datePublished":"2021-09-01T13:17:48+00:00","dateModified":"2025-05-28T20:12:04+00:00","breadcrumb":{"@id":"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/my-mc1-password-works-for-some-but-not-all-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/carleton.ca\/its\/help-centre\/"},{"@type":"ListItem","position":2,"name":"FAQs","item":"https:\/\/carleton.ca\/its\/help-centre\/cu-faq\/"},{"@type":"ListItem","position":3,"name":"My MC1 Password works for some but not all Services"}]},{"@type":"WebSite","@id":"https:\/\/carleton.ca\/its\/help-centre\/#website","url":"https:\/\/carleton.ca\/its\/help-centre\/","name":"Help Centre","description":"Carleton University","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/carleton.ca\/its\/help-centre\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"acf":{"response":"<p>For example:\u00a0 <i>I can access by Carleton email and not my MediaSpace account.<\/i><\/p>\n<p>Alumni retain access to Carleton email and Carleton Central to manage key university services like transcripts, tax forms, and contact information. However, access to educational tools such as Brightspace, Zoom, and MediaSpace is tied to active course enrolment and instructional needs. These platforms are licensed for current students, faculty, and staff to support teaching and learning, and access is removed when a student graduates or is no longer registered in courses.<\/p>\n<p>If you believe you ought to have access to these systems, please submit a support request.<\/p>\n<ul>\n<li><a id=\"menurje2\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/carleton.ca\/brightspace\/\" href=\"https:\/\/carleton.ca\/brightspace\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link Brightspace: Support site\">Brightspace: Support site<\/a><\/li>\n<li><a id=\"menurje5\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/carleton.ca\/zoom\/\" href=\"https:\/\/carleton.ca\/zoom\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link Zoom: Support site\">Zoom: Support site<\/a><\/li>\n<li><a id=\"menurje8\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/carleton.ca\/kaltura\/publish-your-media\/\" href=\"https:\/\/carleton.ca\/kaltura\/publish-your-media\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link MediaSpace: support site\">MediaSpace: support site<\/a><\/li>\n<li><a id=\"menurjeb\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\" href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link Submit a TLS Support request\">Submit a TLS Support request<\/a><\/li>\n<\/ul>\n"},"_links":{"self":[{"href":"https:\/\/carleton.ca\/its\/help-centre\/wp-json\/wp\/v2\/cu-kb-faqs\/1604"}],"collection":[{"href":"https:\/\/carleton.ca\/its\/help-centre\/wp-json\/wp\/v2\/cu-kb-faqs"}],"about":[{"href":"https:\/\/carleton.ca\/its\/help-centre\/wp-json\/wp\/v2\/types\/cu-kb-faqs"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/its\/help-centre\/wp-json\/wp\/v2\/media?parent=1604"}],"wp:term":[{"taxonomy":"kb-faq-tags","embeddable":true,"href":"https:\/\/carleton.ca\/its\/help-centre\/wp-json\/wp\/v2\/kb-faq-tags?post=1604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}