{"id":1025,"date":"2019-04-12T11:03:22","date_gmt":"2019-04-12T15:03:22","guid":{"rendered":"https:\/\/carleton.ca\/its\/help-centre\/?page_id=1025"},"modified":"2026-04-21T10:55:45","modified_gmt":"2026-04-21T14:55:45","slug":"adding-a-shared-mailbox-to-outlook-365","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/help-centre\/add-a-shared-mailbox\/adding-a-shared-mailbox-to-outlook-365\/","title":{"rendered":"Adding a Shared Mailbox to Outlook 365 – Windows"},"content":{"rendered":"

<\/p>\n

\n

Add a Departmental Shared Mailbox in Outlook (Windows)<\/h2>\n

These instructions explain how to add a departmental shared mailbox to Outlook (Microsoft 365) on a Windows desktop.<\/p>\n

Important:<\/strong>
\nPermission to access the shared mailbox must be granted by the ITS Service Desk<\/strong> before it can be added to Outlook.<\/p><\/blockquote>\n<\/div>\n

<\/p>\n

<\/h2>\n
\n

Add the Shared Mailbox<\/h2>\n
    \n
  1. Select the Windows Start<\/strong> button (bottom-left of your screen).<\/li>\n
  2. Start typing Outlook<\/strong>, then open the Outlook<\/strong> application.
    \n

    \"\"<\/h2>\n<\/li>\n
  3. In Outlook, select the File<\/strong> tab (top-left).<\/li>\n
  4. Under Account Information<\/strong>, select Account Settings<\/strong>, then choose Account Settings<\/strong> from the drop-down menu.\"\"<\/li>\n
  5. The Account Settings<\/strong> window will open and display your primary email account.
    \nSelect New<\/strong> on the Email tab.\"\"<\/li>\n
  6. When prompted, enter the shared mailbox address<\/strong>
    \n(for example: departmentname@cunet.carleton.ca<\/code>), then select Connect<\/strong>.\"\"<\/li>\n
  7. The Carleton Single Sign-On (SSO)<\/strong> page will appear:\n
      \n
    • Remove the pre-filled shared mailbox address<\/li>\n
    • Enter your full Carleton email address<\/strong>
      \n(firstnamelastname@cunet.carleton.ca<\/code>)<\/li>\n
    • Enter your MyCarletonOne password<\/strong><\/strong>\"\"<\/li>\n<\/ul>\n<\/li>\n
    • Complete multi-factor authentication (Azure MFA)<\/strong> when prompted.\"\"<\/li>\n
    • When setup completes, select Done<\/strong>.\"\"<\/li>\n<\/ol>\n
      \n

      Restart Outlook<\/h2>\n
        \n
      1. Close Outlook completely.<\/li>\n
      2. Reopen Outlook.\n
          \n
        • Outlook may take slightly longer to open the first time while the shared mailbox is added.<\/li>\n<\/ul>\n<\/li>\n
        • In the left folder pane<\/strong>, scroll to the bottom.<\/li>\n
        • Locate the shared mailbox<\/strong>, then expand it to view the Inbox and folders.<\/li>\n<\/ol>\n
          \n<\/div>\n
          \n

          <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

          Add a Departmental Shared Mailbox in Outlook (Windows) These instructions explain how to add a departmental shared mailbox to Outlook (Microsoft 365) on a Windows desktop. Important: Permission to access the shared mailbox must be granted by the ITS Service Desk before it can be added to Outlook. Add the Shared Mailbox Select the Windows […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":268,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"\nAdding a Shared Mailbox to Outlook 365 - Windows - Help Centre<\/title>\n<meta name=\"description\" content=\"  Add a Departmental Shared Mailbox in Outlook (Windows) These instructions explain how to add a departmental shared mailbox to Outlook (Microsoft\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carleton.ca\/its\/help-centre\/add-a-shared-mailbox\/adding-a-shared-mailbox-to-outlook-365\/\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/carleton.ca\/its\/help-centre\/add-a-shared-mailbox\/adding-a-shared-mailbox-to-outlook-365\/\",\"url\":\"https:\/\/carleton.ca\/its\/help-centre\/add-a-shared-mailbox\/adding-a-shared-mailbox-to-outlook-365\/\",\"name\":\"Adding a Shared Mailbox to Outlook 365 - 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